ContributionsMost RecentMost LikesSolutionsRe: connection issues thanks maratsade I think I am seeing that web acceleration is turned off. thanks for the link to the other post. Re: connection issues Sending supporting images connection issues Hello all. i see something strange and new to me. Is web Acceleration an issue this weekend I also have poor weather SolvedRe: ATA modem is failing every day Hi Liz, I have Dial tone. It seems Better so far. I hear an improvement when first producing a dial tone. Thank you for your continued help in the HughesNet Support Comminity. :heart: Re: ATA modem is failing every day Good morning The new ATA modem, 00:10:99:13:3f:5b Has not yet been activated. No Dial Tone -bob Re: ATA modem is failing every day Sorry Liz I sent bad info a few hours back. the correct MAC # is 00:10:99:13:3f:5b -bob Re: ATA modem is failing every day by bad 001099133F5B Re: ATA modem is failing every day Sure. WanMac00199133F5B Edit: oh **bleep** typo 001099133F5B Re: ATA modem is failing every day Additional info, The system control center says The new ATA was connected 12/09/2021 19:56:14 UDT HT 2000 powercycle reboot 12/09/2021 20:42:59 Re: ATA modem is failing every day Hey Liz, Today at 1:35 Eastern, I received the new ATA delivery. Thanks. At 2:40 E the phone ragg and I answered the long distance call from my TN sweetie. The ATA crashed in a few minutes. Then I opened the box, unpacked the new ATA, made the connections, and the new ATA never completed the connection. Went to the System control center to check my network status. Presently the new ATA is connected, My status is Degraded and throttled, powered down the new ATA twice, no Dial tone. New ATA and new cable. perhaps today is not a good day to troubleshoot. :smileysad: