About KatBro

 I've had trouble connecting to Outlook's web email server for quite a while on my Windows laptop, and downloading Outlook email over IPhone when using WiFi.  If I can get Outlook email to load, it rarely loads completely with all the icons, etc. I also have had loads of trouble with using Microsoft 365 online, with uploads/downloads to One Drive being very slow or impossible.  My suspicion is that Microsoft's updates are part of the problems and that a very speedy internet is required for full functionality.  Of course all the demand on the system right now has not helped matters any.  My work arounds, some of which I've instituted since the COVID telework/homeschooling demand problem began have been:   On Windows laptop, use Mail for Windows 10 to connect to my Outlook email, rather than the online Web version.  It works very well.  Use a standalone hard drive or use the computer hard drive to store documents I need to access quickly and work on regularly, rather than working in OneDrive.  Upload them back to OneDrive on a day when service is good. Use cell signal to access whatever I can on IPhone, rather than WiFi.  HughesNet wi-fi has worked poorly (slowly) on our IPhones and IPad since the COVID issues began.  I have given up trying to do updates or backups on IPhones or IPads even during bonus hours, I go to library or school parking lot or other place where there is community wifi, which uses a cable provider.  (Even there things are running slow due to demand).  On IPhone and IPad, install and use the Mobile Apps for media sites you subscribe to, like NYTimes, WA Post, local newspaper, etc.The apps seem to run faster and use less battery on Apple devices than using Safari, and there are no ads, videos, or other data hogs to slow down your system and burn up data. Ask friends not to send you large photos or videos on text or email right now.   Perhaps these tips might help others.   Cheers, and keep washing those hands and wearing your masks! Thanks to all the engineers who are keeping things running as best they can.    Kathy   ... View more

Thank you Liz! ... View more

I may try installing the mobile app on my phone tomorrow.    If it works well, I can quit dinking around trying to get the PC based one to work.  I can think of fun-ner ways to spend my time.   ... View more

Well, I've done everything in the old thread and none of it worked.  Same old thing - click on it, nothing happens.  Run as administrator, nothing happens.  Bizarre.  Thoughts?     ... View more

Thank you!  Should have done a search first.  Nothing is new under the sun....   Kathy ... View more

Yes, the upload speeds are the same as always.  Interesting.  My download speeds used to be pretty good.     I can get the tech staff more data if they like, but this started several months ago, so I can't imagine it's solely a congestion problem.  I blamed it on Microsoft for a while but then figured out something was going on when using my phone was faster to read the newspaper on 1 bar of cell service than on wifi.  I don't stream anything either since video is notoriously slow on satellite internet.   ... View more

Thanks.  I may try that out this week.    One thing about satellite internet -   you get to learn a whole lot more about the internet, and develop new computer skills!   Not a bad thing since so many things must be done online; access is now essential to conduct your daily life. ... View more

Thank you Gabe.   Strangely enough the problem resolved itself without any further action on my part.  I had already done the steps you suggested to no avail, but later on that day  I could load all the sites that were not loading before.  Very strange.   Perhaps I will do a few speed tests while things are running well to have as a baseline, then get speed tests when things are not connecting.   I noticed a few posts in another thread about using a public DNS server.  Would there be any benefit to this - in terms of reducing the chances of this happening again? Seems to be occurring regularly in the past month or so.   Cheers, Kathy ... View more

GabeU,   Got it.  Makes sense.  Thanks for the information.   Kathy ... View more

Bears, moose, and elk are big and strong!  And young bears are very curious, that one also rolled a 50 pound salt lick around on the ground like it was a golf ball.    He also left pawprints (7 feet off the ground) on the sidelight windows beside our front door, and tore up the pumpkin that was on the front porch.  Lessons learned, no more pumpkins left outside to decorate or salt licks inside the fenceline.   The joys of rural living.....  ... View more

Hi there folks,   This is an update from Kathy, who sort of hijacked this thread.  Sorry, I will take care not to do that again.   Thanks to the folks who made suggestions especially about restarting laptop whilst router/modem are off.  I am back up and running!   Here's how it went: * Took laptop to library, could connect to all sites with no problems.  * Unplugged modem, unplugged router, and let them sit for half an hour whilst I shut down and restarted laptop     and IPad, with wifi connectivity turned off. * Powered up modem and connected directly to laptop via ethernet cable.  Miracle, everything worked!  Did speed test (29 down, 2.5 up).   * Powered up router and connected back to modem and laptop on wifi.  Miracle, everything worked.   * IPad working too, just as slow as before, but connecting to sites now.   So I guess it was, as suggested, a DNS issue.  I would like to hear from some of the gurus out there - how do these sorts of problems occur?  Where do they originate? At the server level somewhere?  I do not recall ever having this problem before.  Have been on satellite for 2 years, after many years on fiber/cable and dialup before that (I shudder to even recall dialup!).    Kathy     ... View more

Screenshots are identical to the ones Gabe posted in old post.  Except for Outlook - no message ever comes up, it just remains a blank screen. All day, all night, nothing different on refresh or restart or shutdown/restart.   I have already unplugged both HughesNet modem and router, checked tightness of all connections, repowered modem and router.  No changes. ... View more

I called my local satellite guru yesterday (he mostly installs Viasat now so does not service me anymore) who said he has had a number of his old Hughes customers complain of the same issue in the last week or two.   Additional data point: checked speed yesterday (but over wifi), was ~ 24 up, 2 down, web response 2.7 sec.  So I do not think it's a wifi problem.  Will get an Ethernet/USB connector today just to see if that helps.     We are still on Gen 4 and have plenty of data left for month.    Still no success here with Outlook/other websites here. Off to the library now to download docs and send invoices. ... View more

Just a very late thought from another remote location user.  We had to have our pole mounted (concrete set) Hughes dish realigned once, we blamed the neighbor's loose dog but it might have been a curious bear, as we had a heavy pole mounted bird feeder pushed over by a bear at about the same time (he left signs...).  We ended up fencing in the TV/Hughes dish setups to keep wildlife away from it.   ... View more

looks like all the https: sites on .gov such as https://www.state.gov/ will not load either, give same error msg. ... View more

I would note it also took me over 6 minutes to log into Hughes Net....  ... View more

Speaking for Kathy, in case it's the same problem Freeafrog has.  If you prefer to address in separate thread, I will be glad to start another.   most recent sites, Avis.com, Hertz.com, outlook.com.  Sites that cannot be accessed on Win 10 browsers cannot be  accessed on IPad using Safari/HughesNet either. Error message is ERR_TIMED_OUT Sites work fine on Iphone/cell phone signal. Caches have been cleared.  HughesNet 1100 Modem and Linksys Router have been unplugged and reset.  Internet signal strength looks low on router light. No LAN port on laptop so cannot use cable directly from modem to laptop. No system changes.  ... View more

I'm having the same exact problem in the same timeframe with similar hardware.  Even Outlook cannot load.  Works fine on a one-bar cell connection on IPhone so I know it's related to HughesNet.  Ideas please.  I am frustrated beyond belief, can usually solve all my own computer-related problems, but not this one. ... View more

Yes, I am referring to the video/audio ads that start automatically on general web pages, and the autoplay videos that often start on news sites or TV station sites, sometimes even on government websites.      I wasn't referring to social media.  ... View more