About pentangle

That is the form I use, reached through the "Contact Us" tab at the top right of all HughesNet pages. I note you haven't addressed the credit issue, what's up with that? ... View more

Sorry, but my understanding was that the week credit was in addition to the $10/month discount, at no point do I recall being offered a choice of one or the other. I do not have dates when I sent the emails to support, but your support staff got them, when an email doesn't go through I get a "Daemon" notification, I haven't gotten any. ... View more

Thanks for the response, but the agent on that call/case also agreed to a 1 week credit due to the poor connectivity issue I had,which continues to be an intermittent issue. Also, this does not address the issue with your support site promising an email response within 24 hours; this hasn't happened 3 times now. ... View more

HughesNet doesn't offer rollover and never has, and system capacity/banbdwidth absolutely does have to do with why, regardless of your opinion considering such. It's the same reason they don't offer an unlimited high speed access plan.   If system capacity is the reason for no rollover, why will Hughes SELL all the tokens I want??? Looks more like corporate greed than any concern for other users to me. ... View more

Seems to me there is an issue here, one many subscribers have, that being that Hughes oversells its availability, then puts people through multiple steps to get out of a contract or get reasonable speeds. I have the service only because there are no other options where I live. My service is slow, just barely qualifies as broadband (25 MBPS) on a good day, is very expensive compared to other services I've had in the past, with a ridiculously low (30 GIGS) data cap. Yes, I know that I can upgrade, but only if I lock myself into an additional 2 years. It also cracks me up that on those rare months when I don't use all my data, it doesn't roll over. When I emailed a complaint about that the response was that they could not roll it over becaues then there might not be enough bandwidth for other subscribers. I'm not falling for that nonsense, since Hughes will SELL me all I want. A local provider is bringing fiber optic into the area, I will drop Hughes in a heartbeat when that becomes available. I don't understand why you "professors and such" continue to cheerlead and make excuses for a clearly overpriced and inferior service. ... View more

How about a price reduction across the board, since this seems to be a common problem. I pay for speeds "up to 15Mbps", but have been told repeatedly that 60% of that is "normal". I could live with that if you could provide that speed AT ALL TIMES, not 20's in the mornings and 1Mbps or less when I'm home and wanting to stream something later in the day. A 9Mbps average is not what I pay for. ... View more

I have HughesNet service because it is the only option currently available where we live, speeds have always been erratic. I've seen as high as 26 MBPS and as low as 365 KBPS. We have the "up to" 15 MBPS plan with 50 Gigs of anytime and 50 "bonus", at $90 per month. For comparison, I had ATT service, wired, got a consistent 25-30 MBPS speeds, had 600 Gigs of data for under $60 per month, with a landline thrown in. My Netflix viewing is one buffering delay after another, Amazon prime is virtually unwatchable due to buffering and badly pixelated displays, with both telling me I am probably not connected to the internet. For now I'm living with it, but if anyone ever wires up my neighborhood, I will gladly pay whatever penalty there is and end this frustration. Doing the testing connected directly to the modem is ridiculous, just about everybody uses a router, this seems to be a way for Hughes to blame the poor performance on something other than their system. ... View more