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About pentangle
since
11-24-2016
04-18-2021
pentangle
Sophomore
16
Posts
3
Kudos
1
Solution
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| Date Last Visited |
04-18-2021
06:41 PM
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04-17-2021
08:07 AM
That is the form I use, reached through the "Contact Us" tab at the top right of all HughesNet pages. I note you haven't addressed the credit issue, what's up with that?
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04-15-2021
08:47 PM
Sorry, but my understanding was that the week credit was in addition to the $10/month discount, at no point do I recall being offered a choice of one or the other. I do not have dates when I sent the emails to support, but your support staff got them, when an email doesn't go through I get a "Daemon" notification, I haven't gotten any.
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04-13-2021
08:51 PM
Thanks for the response, but the agent on that call/case also agreed to a 1 week credit due to the poor connectivity issue I had,which continues to be an intermittent issue. Also, this does not address the issue with your support site promising an email response within 24 hours; this hasn't happened 3 times now.
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04-11-2021
11:02 AM
Three times now I have sent an email to the support site about a credit that was to be issued as partial compensation for a connectivity issue, I still have not gotten a calback to resolve the problem. What does it take to get Hughes' attention?
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02-27-2021
03:34 PM
For over a month now I've been having issues with speeds that vary wildly, pages timing out or not loading at all. I e-mailed Hughes and was promised a call, which never came (Seems to be SOP), so I called, got connected to a tech who had no solution. That person told me they would upgrade it to a higher level and I would get a call in 24-48 hours, which again, never came. I called again, and got through to whatever their higher level tech is, who ran some tests, sent some signals and claimed that it should be better. It was better (not good, but better) but only for a day. We're right back to erratis speeds, etc. I set up an automtic spped test on testmy.net, should have taken 12 hours, but actaully took better than a day, due I believe to the extremely slow speeds during some of the tests. I think this is a link to the results: https://testmy.net/quickstats/pentangle?extraIDX=1&type=user_name&q=pentangle&limit=25&dateFull=02-20-2021+%2F+02-22-2021. I'm hoping someone from Hughes can suggest a reasonable solution, because at $115/month, this is just unacceptable.
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11-19-2020
05:00 PM
So, I posted this issue on the Apple support community site, and got helpful answers in just a day. I was able to set up a wired connection, took about 12-14 hours, but the download finished. Nothing to do with Century Link.
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11-17-2020
12:36 PM
Federal definition of broadband is 25 MBPS, Hughes average is under 20, so, not so much. What troubleshooting? I have not seen any suggestions as to how this might be resolved. Just because I haven't made a massive number of posts and am therefore a FRESHMAN, doesn't make me less qualified or my points invalid.
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11-17-2020
10:46 AM
I really don't know what Century Link has to do with my situation, Hughes is my ISP, I have no connection to Century Link that I am aware of. Here's the facts as I see them: Hughes is slow, just barely qualifing as broadband on a good day, but mostly just slow. Hughes is unreliable, speeds vary wildly depending on time of day, weather and load. Hughes pricing seems to me to be predatory, I am paying more for lower speeds with a ridiculous data cap than I ever have in my internet usage. I really don't understand why all you "Disttinguished Professors" insist on defending a clearly substandard service. I would really like to hear from someone at HughesNet instead of you all. I understand Hughes is providing service to areas without wired capability, but really?
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11-16-2020
07:36 AM
I have been trying for days to download the Big Sur version of the Apple OS without success. After some time, (this morning I was able to get 10 Gigs of the 12G downloaded) I get an error message that the network connection was lost. This has happened regardless of time of day or night, ususlly I get much less downloaded.I have run through an enormous amount of data trying to get this update. I am fairly sure this is a HughesNet issue as other downloads from other sources go normally. I would appreciate some input or help here, also, if you would like to restore some data (I saw my "Bonus" date drop from 22% to 12% this morning) that would be appreciated and appropriate.
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01-24-2020
02:06 PM
HughesNet doesn't offer rollover and never has, and system capacity/banbdwidth absolutely does have to do with why, regardless of your opinion considering such. It's the same reason they don't offer an unlimited high speed access plan. If system capacity is the reason for no rollover, why will Hughes SELL all the tokens I want??? Looks more like corporate greed than any concern for other users to me.
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01-19-2020
04:05 PM
2 Kudos
Seems to me there is an issue here, one many subscribers have, that being that Hughes oversells its availability, then puts people through multiple steps to get out of a contract or get reasonable speeds. I have the service only because there are no other options where I live. My service is slow, just barely qualifies as broadband (25 MBPS) on a good day, is very expensive compared to other services I've had in the past, with a ridiculously low (30 GIGS) data cap. Yes, I know that I can upgrade, but only if I lock myself into an additional 2 years. It also cracks me up that on those rare months when I don't use all my data, it doesn't roll over. When I emailed a complaint about that the response was that they could not roll it over becaues then there might not be enough bandwidth for other subscribers. I'm not falling for that nonsense, since Hughes will SELL me all I want. A local provider is bringing fiber optic into the area, I will drop Hughes in a heartbeat when that becomes available. I don't understand why you "professors and such" continue to cheerlead and make excuses for a clearly overpriced and inferior service.
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03-13-2017
08:53 PM
1 Kudo
How about a price reduction across the board, since this seems to be a common problem. I pay for speeds "up to 15Mbps", but have been told repeatedly that 60% of that is "normal". I could live with that if you could provide that speed AT ALL TIMES, not 20's in the mornings and 1Mbps or less when I'm home and wanting to stream something later in the day. A 9Mbps average is not what I pay for.
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01-03-2017
05:24 AM
I have HughesNet service because it is the only option currently available where we live, speeds have always been erratic. I've seen as high as 26 MBPS and as low as 365 KBPS. We have the "up to" 15 MBPS plan with 50 Gigs of anytime and 50 "bonus", at $90 per month. For comparison, I had ATT service, wired, got a consistent 25-30 MBPS speeds, had 600 Gigs of data for under $60 per month, with a landline thrown in. My Netflix viewing is one buffering delay after another, Amazon prime is virtually unwatchable due to buffering and badly pixelated displays, with both telling me I am probably not connected to the internet. For now I'm living with it, but if anyone ever wires up my neighborhood, I will gladly pay whatever penalty there is and end this frustration. Doing the testing connected directly to the modem is ridiculous, just about everybody uses a router, this seems to be a way for Hughes to blame the poor performance on something other than their system.
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11-24-2016
04:49 PM
I'd like to be able to change the DNS server used to one located by namebench to try to get my download speeds up to something reasonable, and also try to get some consistentency in the speed. Currently I see variances from 500 kbps to 25+ mbps, no real pattern to the issue.
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