pentangle
Sophomore
Joined 9 years ago
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Re: No call after email request
Sorry, but my understanding was that the week credit was in addition to the $10/month discount, at no point do I recall being offered a choice of one or the other. I do not have dates when I sent the emails to support, but your support staff got them, when an email doesn't go through I get a "Daemon" notification, I haven't gotten any.4.5KViews0likes3CommentsRe: No call after email request
Thanks for the response, but the agent on that call/case also agreed to a 1 week credit due to the poor connectivity issue I had,which continues to be an intermittent issue. Also, this does not address the issue with your support site promising an email response within 24 hours; this hasn't happened 3 times now.4.5KViews0likes5CommentsRe: Repeatedly losing network connection
Federal definition of broadband is 25 MBPS, Hughes average is under 20, so, not so much. What troubleshooting? I have not seen any suggestions as to how this might be resolved. Just because I haven't made a massive number of posts and am therefore a FRESHMAN, doesn't make me less qualified or my points invalid.5.6KViews0likes3CommentsRe: Repeatedly losing network connection
I really don't know what Century Link has to do with my situation, Hughes is my ISP, I have no connection to Century Link that I am aware of. Here's the facts as I see them: Hughes is slow, just barely qualifing as broadband on a good day, but mostly just slow. Hughes is unreliable, speeds vary wildly depending on time of day, weather and load. Hughes pricing seems to me to be predatory, I am paying more for lower speeds with a ridiculous data cap than I ever have in my internet usage. I really don't understand why all you "Disttinguished Professors" insist on defending a clearly substandard service. I would really like to hear from someone at HughesNet instead of you all. I understand Hughes is providing service to areas without wired capability, but really?5.7KViews0likes5CommentsRepeatedly losing network connection
I have been trying for days to download the Big Sur version of the Apple OS without success. After some time, (this morning I was able to get 10 Gigs of the 12G downloaded) I get an error message that the network connection was lost. This has happened regardless of time of day or night, ususlly I get much less downloaded.I have run through an enormous amount of data trying to get this update. I am fairly sure this is a HughesNet issue as other downloads from other sources go normally. I would appreciate some input or help here, also, if you would like to restore some data (I saw my "Bonus" date drop from 22% to 12% this morning) that would be appreciated and appropriate.Solved6.1KViews0likes16CommentsRe: Fake product
HughesNet doesn't offer rollover and never has, and system capacity/banbdwidth absolutely does have to do with why, regardless of your opinion considering such. It's the same reason they don't offer an unlimited high speed access plan. If system capacity is the reason for no rollover, why will Hughes SELL all the tokens I want??? Looks more like corporate greed than any concern for other users to me.8.9KViews0likes1CommentRe: Fake product
Seems to me there is an issue here, one many subscribers have, that being that Hughes oversells its availability, then puts people through multiple steps to get out of a contract or get reasonable speeds. I have the service only because there are no other options where I live. My service is slow, just barely qualifies as broadband (25 MBPS) on a good day, is very expensive compared to other services I've had in the past, with a ridiculously low (30 GIGS) data cap. Yes, I know that I can upgrade, but only if I lock myself into an additional 2 years. It also cracks me up that on those rare months when I don't use all my data, it doesn't roll over. When I emailed a complaint about that the response was that they could not roll it over becaues then there might not be enough bandwidth for other subscribers. I'm not falling for that nonsense, since Hughes will SELL me all I want. A local provider is bringing fiber optic into the area, I will drop Hughes in a heartbeat when that becomes available. I don't understand why you "professors and such" continue to cheerlead and make excuses for a clearly overpriced and inferior service.9KViews2likes6Comments