About BruceD

   Last week I called tech support and got the usual run around without relolving the issue, a case number was assigned and would be forwarded to engineering and I would get a call back in 48 hours.  Needless to say, I haven't heard a thing.  A friend who also has Gen 5 and uses a laptop running Windows 7 has been able to access the treasury direct web site (he doesn't have an account so can't log on).  Since I have logged on to the site last year using my Windows 10 Desktop, I am not sure just what this means.    I called to day to try and get through to Tech Support / Engineering but got a mesasage that there was some sort of major repair effort underway and no one was available - call back later!!!   ... View more

Pankr003 I have been having the same problem as you also using multiple browsers.  I have done what you did to reach TreasuryDirect.gov using a tablet (and also my smart phone) but from another ISP.  I have tried the suggested fix about web acceleration but that had no impact.  Do you have any idea what happened to allow you access and are you still able to access tha site? ... View more

After reading this thread, I thought to plug in a copy of my post on another thread.  I am in the SF Bay Area  and think my experience is similar this thread.  So I too will be waiting to see if things improve back to where they were when I got Gen 5 back in May.  My troubles started during the week of 10/2/2017 for no known reason - at least on  my end.  Using Google's web site I got ping rates about 630 so that was good.  Supposedly good signal strength, etc.  So what gives? After upgrading to Gen 5, I got really great up and download speeds for months.  Then last week  I noted that the downloads were taking a long time so I ran a series of speed tests on Hughes.net.  Instead of the 40 - 45 MPS I had been getting, I now got 0.7 MPS or there abouts for download speed.  I called Tech Support and after the Hughes person couldn't find a problem I was "escalated" to an independent outfit that Hughes has hired to do more technical stuff - Home Tech Support.  The rep remotely checked out my system (computer, modem/router, satelite connection, etc. and was unable to find anything wrong.  He had me run speed tests on the testmy.net site and got much better results - almost up to the speeds I had originally received on the Hughes site.  He told me to only use the testmy.net site and suggested I talk to a Hughes manager, rather than the person who initially comes on when you call.  I did and that manager also told me to use the testmy site rather than the Hughes one too.  And he too ran numerous tests and could find NOTHING wrong.      I had several neighbors who have Gen 5 do the comparison of the Hughes and testmy download speed tests and they too got the same results.  CONCLUSION - there is something real wrong with the Hughes speed test.  They need to fix their in house issues!  ... View more