I live out in the country and it is real terrible as well! The commercial where it shows people out in the country using it and watching online movies and such is such false advertising!! We had Exede before HughesNet and at least with Exede the customer service was A LOT better!!
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We just got HughesNet in July....the first technician came out and installed our dish and router. The technician unbeknownst to us hooked the ground wire to our LIGHTNING ROD GROUND WIRE. Because of this improper installation, our dish, router, and adapter was hit by lightning in September. We had 2 outlets and a phone burn up as well because of this. If our home was still on a fuse system instead of a breaker system, our home would have caught on FIRE!!!!!!!!!!!! The second technician that came out after a month of not having any internet and fire damage to our home, said that the ground wire from the satellite dish is what caused this problem and that WE are supposed to cut it from the lightning rod ground wire because he couldn't. This happened in September and they are still "investigating" our case because I refuse to pay $120 for the second technician to come out. Our electrician bill to fix our burnt out outlets and replacement of a new phone costed us more than the fee. NOT A HAPPY CUSTOMER....just lucky our house didn't catch fire!
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