About Maximus

You make an intresting point about how the first day, first week, first month service seems to be as advertised, then the bottom falls out and there is no one there to help.... I would suggest testmy.net which is a speed test. Run the test several times a day and save the results. I have been trying to resolve my issues for weeks, with no success. The speed test results I suspect will come in handy at some point when I get totally frustrated and drop this usless service.   ... View more

As a follow up to yesterday let me add one more fact to the equation. Netgear Arlo Tech support told me more than once in no uncertain terms that if the 3 circumstances mentioned in the previous Email (repeated below) are not taking place then no data is being consumed. They were amused when i mentioned that 7-30Mbs per hour were being used in an empty house with nothing other than Arlo connected. I think that says all that needs to be said. Netgear Arlo camera and base station use data 1 of 3 ways 1. When a motion activated event takes place the cameras begins recording and transmitts an E Mail notifcation. You can pre set the duration of the recording. Mine is set to 15 seconds then shuts off. This happens once a month. We are very remote. 2. You can remotley access the cameras in real time and watch the feed. I do this 2 maybe 3 times a day for 1sometimes 2 minutes 3. Arlo updates the system. Which takes palce once every month or so.   Lastly If you and Gabe are not somehow connected to Hughesnet let me officially nominate you both for sainthood. To spend so many hours every day giving advise to so many in the Hughesnet community , well lets just say it would make Mother Theresa proud... All the best ... View more

Thanks for the feedback but heres the deal. Netgear Arlo camera and base station use data 1 of 3 ways 1. When a motion activated event takes place the cameras begins recording and transmitts an E Mail notifcation. You can pre set the duration of the recording. Mine is set to 15 seconds then shuts off. This happens once a month. We are very remote. 2. You can remotley access the cameras in real time and watch the feed. I do this 2 maybe 3 times a day for 1sometimes 2 minutes 3. Arlo updates the system. Which takes palce once every month or so. Both the Hughesnet Usage meter and the Hughesnet "Check My Usage" hour by hour log both report 2 Gbs of data have been used in the last several days. I remind you this is with an empty house an no device other than Arlo powered. My Check My Usage hour log shows data being used every hour between 7-30Mbs.  Please let me know I can send you the daily reports showing hourly usage. As an FYI Netgear reports for a 10 second video clip to record and be watched uses 2Mbs of data. Please do the math and get back to me, it doesnt add up. Thanks   ... View more

The link references the Arlo Go Camera system. Different animal.  ... View more

Thanks for the intel. That solves everthing .... classic Hughesnet  ... View more

Let me make this simple for you. The house is empty there are no cell phones, laptops, tablets or satellite TV connected to the cloud.  The only single device connected to the Hughesnet modem is an Arlo security camera. This is a motion activated camea that only would use data when and if motion is detected. This maybe occur once a month or 30 day cycle. When motion is detected the Arlo camera transmitts a 15 second video clip so I can remotely see the activity at the house. When there is no motion the system is dormanant. Once a day i manually log on for 1-2 minutes to check the feed. I note the time when I check the feed and this is consistent with the Hughenet "Check my Usage" hourly report which shows a bump up to 15-26Mbs for that hour. The same usage report seems to be in sync with the Hughesnet usage meter as far as data use goes. Arlo will also do a system update but this is a single isolated event which takes place once every month or so. Bottom line 2Gbs of data have been used in the last few days with the house empty and no connected devices other than the above noted. The Hughesnet hourly usage breakdown reports data use of between 8-30Mbs per hour, every hour ...every day Buying tokens to add devices back in one by one makes no sense since there is only one device and there is no physical way this one device can be consuming this much data in such a short period of time.  I would also point out this increase in data consumption every hour began 3-4 weeks ago. The first few weeks showed no hourly usage under the same circumstances. My service was installed 10/28/2017. I have on line chatted and called customer service and tech support no less than 20 times. Track every day data use and have done 100 speed tests both Hughesnet and 3rd party. End result no explaination for data consumption and speeds significantly less than what was advertised.  Hows 1-11Mbps on the down and 1.5-2Mbps on the up sound.  I would be happy to provide you with both the speed test results and data use reports. One last point Hughesnet has 2 reports which track data use the "Check my usage" hourly report which is tracked by the Site ID # and the Usage meter on the Hughenet web site. I am not sure what additional non internet connected data transfers there could physically be.  I had Verizon DSL since we are in such a remote area. Verizon offered 1-3Mbps up and down. This was faster and more reliable than what Hughenet is providing at this point. I am running out of options and would prefer not to go the Federal agency or NYS AGs office route but I dont seem to be getting anything resolved.  Not sure we got anything accomplished but thanks for your time. M ... View more

Thank you for the feedback. The modem stays powered 24/7. The house is vacant with no connected devices. I do have 1 Arlo motion activated security camera hard wired to modem but motion is triggered 1-2 times a month with a max record time of 15 seconds. I also remotley access the camera for 1-2 minutes once a day. The up and down Mbs are obvious on my hourly data usage report and coinside with my survellence check. Arlo updates 1 maybe 2 times every few months. The hourly usage report indicates constant use 24/7 of between 7-30Mbps per hour. As I mentioned 2 GBs were used in 5 days when the place was vacant. A bit exceesive by any usage meter? I would also like to point out the first 4-5 weeks the hourly data usage was 0.00 for most up and download hours. The constant data usage began with the same setup about 3 weeks ago and has progressivley gotten worse. Any suggestions would be greatly appreciated. I also mentioned by the time i get back to the house on 1/13 I will be out of data and will not be able to run a data depletion test. any suggestions??? Thansk ... View more

Over sold makes all the sense in the world. I am 2 months into Hughesnet and in that short period of time we can no longer stream without buffering interruptions, video freezes while audio continues with provider message the "internet speed is to slow, web pages crawl and EMails are a choir. I gave up the only other option which was DSL here in upstate NY with 1-3Mbps up and down speed and at this point I am worse off.  Is there anyone who has an answer. ... View more

Here in NY I gave up Verizon DSL (as the only available provider) for HughesNet... My speeds with the DSL line 1-3Mbps were faster and more consistent.... I am about done with the run around and book of stories I get when I chat or call support.  Did I mention in the last 5 days with the service location vacant and no devices active or powered on my Hughesnet Usage meter is reporting 2 GBs of data were used.... its beyond silly... I am about done ... going back to more reliable DSL... never thought I would say that... ... View more

Same issues here in the Northeast. Slow speeds, inconsistent streaming, buffering issues, loss of video with continued audio with provider message "insufucient network speed" blah, blah. Support must have a telephone book of standard responses cause its as if no one listens. I installed Hughesnet 2+ months ago in a 2nd home, remote location. With the house empty 90+ %of the time, no devices, no cell phones the hughesnet Data Usage meter is reporting 2 GBs of data were used in the last 5 days and on average 7-30Mbs every hour, all this use with no one there or nothing powered up... I have tried on these community boards but it seems the common response is to copy and paste a high tech set of instructions to test the system. I am giving it one more attempt and then calling it quits. I dont get close to the 25Mbps/3Mbps speed I was told and my data usage just cant be explained.... Good luck to you all.... ... View more

Leslie I think you are on to something.... I did a comparison with Hughesnet and 2 other services I use watching the same 1 hour Netflicks show found Hughesnet data usage to be almost double.  HughesNet 984 Mbs Service provider #2 435 Mbs Service provider #3 350 Mbs Ran the test several times all with HughesNet the winner. I should also mention that after 2 months I have never come close to the 25/3 Mbps that are advertised. I average 10Mbps on the down and under 2Mbps on the up. I have tried no less than 50 Hughesnet speed tests as well as third party "testmy.net" allmuch lower than I signed on for. Good luck I guess its Buyer beware.   ... View more

@mcguirefolks wrote: We just signed up for Gen5 that boast "HughesNet Gen5 is faster than ever  – 25 Mbps download and 3Mbps Upload – and is available to anyone, anywhere, coast-to-coast."   But it's not happening.  This is what I got this morning:   From  http://beta.speedtest.net/ 8/4/17   4:37 am                              PING  706 ms DOWNLOAD  18.79 Mbps  UPLOAD  1.18 Mbps   8/4/17   5:26 am PING  672 ms DOWNLOAD  18.79 Mbps UPLOAD  2.75 Mbps     8/4/17   10:00 am PING 631 ms DOWNLOAD  17.60 Mbps UPLOAD  1.03 Mbps   8/4/17  10:40 am PING  664 ms DOWNLOAD  9.65 Mbps UPLOAD  1.13 Mbps   I bought a new laptop which isn't here yet, so will that help?  Also is it possible for HughesNet to bump up the mbps?  I need the promised mbps for online tutoring.  Does anyone have advice or help for me?   On HughesNet Speed Check: Server Selected: Oregon 19.97 120 1.55 10 DOWNLOAD SPEED: 19.97 Mbps UPLOAD SPEED: 1.55 Mbps Same here in rural NY... more than a month into the service and have never come close to seeing 25/3 Mbps... Average speed test shows 10-15 Down and 1-1.3 Mbps on the up... called and got no where... Took the 10G plan since the house is generally empty and found that in 15 minutes watching a low def Netflicks show it ate over 1 GB of data. Watching that same show for the full hour ate more than 3 GB.. again low def settings... something is not right... when I called I was on the perpetual hold transfer train... very frustrating... ... View more

Same here in rural NY... more than a month into the service and have never come close to seeing 25/3 Mbps... Average speed test shows 10-15 Down and 1-1.3 Mbps on the up... called and got no where... Took the 10G plan since the house is generally empty and found that in 15 minutes watching a low def Netflicks show it ate over 1 GB of data. Watching that same show for the full hour ate more than 3 GB.. again low def settings... something is not right... when I called I was on the perpetual hold transfer train... very frustrating... ... View more