About NicciD24

yes because i had to plug it into the internet port which is not ment to used and they did not suggest it ... View more

The problem is they don't listen to a word you tell them. I tell them something then they turn around and tell me to do the same thing that I just told them I did. If they would just listen to the person who is on the phone with the problem maybe people wouldn't get so upset.  ... View more

Dear Liz, I know that you guys there are use to dealing with people who don't know what they are doing or don't follow direction but I promise you I am not one of those people.  The ATA in plugged directly into the router that was supplied by Hughes Net!  I have reset both router and ATA box, I have disconnect the Netgear router and took it out of the loop as well. But nothing seems to be working. On Thursday it will be 3 weeks with no phone.  I hope my father has not had an emergancy in the hospital that he is in. Plus I need to make some very important phone calls, for me to use my cell phone and be understood correctly I will have to drive 45 miles to the nearest cell tower just to get service because using it through the wifi sucks! This needs to be fixed ASAP!!! ... View more

I did all that when I got home, after waiting all day for a call back from an expert. I still have no dial tone or phone call! ... View more

I have been reading through these things for about the last hour or so. My this is my second month in Gen5 and I can truly agree with this post about it being so slow.I have contacted tech support over 10 times, ran speed test on every site they have asked me too, ran on their own site over 10 times. I have disconnected everything from the wirless and hooked my computer up wired and ran speed test's and never gotten over 2.?? gbs and the lowest .28gbs for downloads. I have been told that it was being advanced up to advance tech support and will be getting a call in 24 to 48 hrs and that still hasn't happend so I called to talk to a manger and was told I would be getting a call in 30 minutes over an hours ago. Hummm I can't even use my computer 95% of the time due to slow speeds. I haven't even been home durning the day time and all my stuff has been off for over 4 days and my system renewed on the 15th and I have already gone through over 20% of my data. Can someone explain that one? Nobody has been here to use my internet during the day and all of my stuff is password protected. So something is wrong but tech support just keeps having me do the same stuff over and over and nothing gets fixed everything is the same!  ... View more