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| Date Last Visited |
04-11-2018
07:24 PM
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12-04-2017
09:39 PM
Update of weekend connection. So far so good still. Good connections no acceleration errors no gateway problems. I guess if it starts up again I will contact you again. Thank you for your attention on this. Again please feel free to pull any info needed from my account to help if needed for others with the same problem. Merry Christmas.
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12-01-2017
03:26 PM
I don't know how. I don't know why. Nothing done but browsing on this end, but this morning and now my connection/association state is running smoothly and without a problem. Did someone on your end do something? If so, can't thank you enough. Please feel free to pull whatever info you need from my acct./system. If it starts up again, I'll contact you.
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11-30-2017
10:09 PM
Did not mean to offend earlier, just extremely frustrated. @GabeU wrote: @macsretandme wrote: there my acct # is taken off the images. now can i get some help? You go out of your way to help keep someone safe on the net and what do you get? You get snark. SMH.
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11-30-2017
09:57 PM
the "cycling" I'm referring to seems to be a pattern of connection/association with the server in Salt Lake City. Connection performance will be absolutely fine, start declining, out altogether, then suddenly restored all in the same web browsing session and repeating the problem pattern about 10 - 15 minutes after continuing browsing. Almost like a looping effect. Everything I can think to test on this end with equipment checks out fine. Running windows 7, Firefox Browser 57, Netgear wireless router, all operating normal, even when eliminating router, the problem persists. My modem is an HT1100 Gen4, not ready to commit to Gen5 w/2 yr contract. Disconnecting the modem from the power/computer and starting fresh does not correct the problem.
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11-30-2017
06:37 AM
there my acct # is taken off the images. now can i get some help?
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11-29-2017
08:38 AM
yes I realize that, should've done that. But you haven't addressed my issue!
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11-28-2017
07:27 PM
Here are screen shots of this time, 7:20 EST when the connection is going downhill fast: this happened right before the system light went red and no connection. Then all of a sudden it came back absolutely fine until the next "cycling"???
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11-28-2017
03:59 PM
My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've verified and double checked all of my equipment to make sure it's not the problem. My signal strength is good, yet when I go to "system control center". It's verified that the dropped data ranges from 0% - 80% randomly. When checked further, problems keep pointing back to associated gateway problems. Is there anyway to change associated gateway to a different location other than SLC?
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