Forum Discussion
gateway and acceleration problems
My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've veri...
Good morning macsretandme,
That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.
Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.
macsretandme wrote:yes I realize that, should've done that. But you haven't addressed my issue!
This isn't instant messaging, nor chat. The reps can often take up to 48 hours or more to reply to an issue. The reps are on M-F from approximately 8AM to 5PM EST. Liz Amanda
As for your SAN, whether you edit it out of your pictures, or delete the pictures that contain them altogether, is your choice. I was simply trying to save you from a possible future headache in the form of identity theft. After all, again, that is your account number.
there my acct # is taken off the images. now can i get some help?
Hi macsretandme,
Welcome to the community and thank you for posting and sharing your screenshots, these help. I ran diagnostics on your site and currently all shows well with the HughesNet equipment.
When you said "it came back absolutely fine until the next "cycling"???" does that mean you power cycled your modem to regain connectivity? If not, does power cycling the modem make a difference? What I mean is to disconnect the modem's power cord from its power brick for half a minute before reconnecting. Please let me know if the disconnects persist after that.
I will escalate your case to engineering in the meantime and post back once I have any additional instructions or updates for you.
Your cooperation, patience, and understanding are much appreciated.
the "cycling" I'm referring to seems to be a pattern of connection/association with the server in Salt Lake City. Connection performance will be absolutely fine, start declining, out altogether, then suddenly restored all in the same web browsing session and repeating the problem pattern about 10 - 15 minutes after continuing browsing. Almost like a looping effect. Everything I can think to test on this end with equipment checks out fine. Running windows 7, Firefox Browser 57, Netgear wireless router, all operating normal, even when eliminating router, the problem persists. My modem is an HT1100 Gen4, not ready to commit to Gen5 w/2 yr contract. Disconnecting the modem from the power/computer and starting fresh does not correct the problem.
Good morning macsretandme,
Thank you for the clarification, I will include this in my escalation report. Once I have an update for you I will post back.
Your patience and understanding are much appreciated.
macsretandme wrote:there my acct # is taken off the images. now can i get some help?
You go out of your way to help keep someone safe on the net and what do you get? You get snark. SMH.
Did not mean to offend earlier, just extremely frustrated.
GabeU wrote:
macsretandme wrote:there my acct # is taken off the images. now can i get some help?
You go out of your way to help keep someone safe on the net and what do you get? You get snark. SMH.
That's understandable.
