About kelley.nesbitt5

Hi, I'm gonna close this thread since it's gone inactive. Please start a new thread if you have any other concerns.   ... View more

@Amanda   Hi Amanda, sorry for the late response, been a busy girl.  I was unable to access over the weekend at all.  I even tried my husband's hotspot.  However, Monday morning when I tried, I was able to access everything and have been able to all week.    Please confirm a credit has been added to my account for the reversal of the plan.   Thank you! ... View more

Hi Kelley, Based on your test results, I don't see anything that stands out. Your speeds look to be in range, and it is not uncommon for your results to fluctuate depending on the time of day. Is there anything, maybe software wise that has been installed recently? If you have a Windows machine I would also try a boot up in Safe Mode with Networking and see if things change, and let us know. Hope to hear from you soon. Thanks, Chris ... View more