Sorry that you feel that way, Hughesnet does offer express repair services for a monthly fee should you need someone to come out and repair your equipment. Not much else can be done if a technician is scheduled to go out and check your service out, they have other customers ahead of you they either have to install or repair. I am sure Amanda or Liz wouldn't mind offering to discount your service for the duration it has been out, but, you won't be able to get out of contract over service being out for a week.
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