About swissvalleygal

swissvalleygal · ‎07-04-2018

I feel for you. I have been going through this same thing since Nov 2017. Everytime I spend 2 hours talking to support they tell me everything is fine. I have a business and can tell you it is not. The connection and speed is all over the board. Since June 28 I have been at dial up speeds. It is a waste of time to talk with s upport. I have spend over 20 hours talking with support and trying their ridiculous processes. This is not changing and it is because of tooooo many people on a service that is not working correctly - my opinion. Wasted time, lost income, lost clients and frustration is all I have to show for my monthly payments to HughesNet.

swissvalleygal · ‎06-23-2018

I am one person with one account installed in my home. I do work from my home, but I have no employees, no other connections and no other devices besides my laptop and my cell phone. I am a residential customer who uses the internet about 6 hours per day. I have the largest package available, paying almost $100 per month. I had Gen 4 and below since 2009 and it worked fine. I am a single person, with a single computer connection working out of my home.

swissvalleygal · ‎06-23-2018

Best solution is to cancel GEN 5. I have been doing what you are doing since Nov 2017. Still suffering but I have NO options. Cancel.

swissvalleygal · ‎06-23-2018

I upgraded to Gen 5 November, 2017 from Gen 4. I had Gen 4 since 2009. I have run a business on Gen 4 since 2009. Sometimes not great, but most of the time adequate. I upgraded because they told me I would get 25 mbps down. THEY LIED. I have been reading posts on this community for a couple of months. I was talking to support for over 6 months. I kept months of speed records on mytest. i have struggled through my business work in tears sometimes. I was sent to enhanced support many times. They cut my fee in half, but still, after over 8 months - NO SOLUTION TO THE SLOW/DISAPPERING/NON EXISTENT internet connection. I never know from one minute to the next if I am connected or not. I have a business that has been hugely impacted financially, I have no other service available and I have been stuck with driving every day to the nearest city or working for 3x the hours to complete a project. I believe this is fraud. Hughesnet is still selling this service in our area and it is apparent by the community response that almost NO ONE is getting even close to what they are buying. It is not worth the half price I pay. It has been the most frustrating experience of my life (besides divorce). I see no solution in the future so I recommend to EVERYONE do not buy this service. Adding my gas bill to town to the loss in business income, I should be charging Hughesnet over $2500 per month. What to do? Someone tell me because I am losing a business I have run for over 25 years!

swissvalleygal · ‎12-12-2017

I am also on Beam 5. I am so disgusted to learn that MANY beams are having the same issues - over a very long period of time. I also have learned, from reading this forum that MANY people have been given the same stupid responses by support during the search for improvement. I went from GEN 4 (since 2009) to GEN 5 on November 6. When installed and setup the speed was great. 1/2 hour after the installation tech left it began what has become the norm - alternating between great speed and ridiculous, less than dial-up speed. I have wasted HOURS of conversation with support. I have had 2 additional tech support visits. NO RESOLUTION! Beam 5 cannot maintain a good connection for more than 20 minutes. I have a business and have always used GEN 4 with good results. GEN 5 is useless. I have subscription software with Adobe that will not work, my Adobe Acrobat will not work, my onboard email will not work and receives or sends only occassionally, my WordPress backend admin often will not load, some URL's take up to 50 seconds to load and some only load text or misaligned pages. This is intolerable service and I asked to be put back on GEN 4 they refused. I asked to be moved to another satellite they refused. So, no resolution - and I am told 4-6 months for a POSSIBLE fix. After reading all these forum reports I am wondering if that will even be possible! If anyone has information about Beam 5, please post. Hopeful, Swissvalleygal

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Date Last Visited	‎12-20-2020 11:41 AM

About swissvalleygal

Re: Low and unreliable speeds at any time of day/n...

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!

Re: Low and unreliable speeds at any time of day/n...

GEN 5, Beam 5 DO NOT BUY GEN 5!

Re: Beam 5 Issues