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About singingfalls
since
12-14-2017
04-07-2019
singingfalls
Sophomore
13
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3
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| Date Last Visited |
04-07-2019
10:49 PM
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04-07-2019
08:48 PM
Thanks gaines_wright, I only meant that it was hot with regard to the fact if you didn't know what you were doing it would light you up like a light bulb. The box itself wasn't actually pumping out BTUs. All the best!
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04-07-2019
08:44 PM
1 Kudo
Thanks GabeU, Blew my mind to see him just tighten things up (as good pro dose) and walk away, only to see my problem gone.
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04-05-2019
02:57 PM
2 Kudos
Liz, Gabe, gaines_wright and others who responded to my need. Thank you. The problem is finally solved. I'm posting this so others may resolve issues similar to mine. I live in a remote area. From November until yesterday my internet connection kept breaking as a result of the hughesnet modem rebooting. It got progressively worse over time. There were 4 tech visits. The modem was replaced 4 time. One of the modems was shipped directly to me from the east coast and I installed it. The radio receiver on the antenna was replaced. Each of these changes gave temporary help but then would immediately return to consistent rebooting. I purchased a larger antenna. I purchased a good UPS and replaced my receptacle strip. I went through my entire breaker box systems and tightened connections. Mind you this has been a five month ordeal. Yesterday I called the power company out. They tested the transformer with a load and found no anomalies. Just before leaving the technician tightened some bolts and left. My hughesnet system has been running smoothly without a hitch ever since. It hasn't rebooted once since the power company tightened down the terminals. Please keep in mind that main breaker box terminals are very hot. I was advised by the power company not to change out the main breaker without calling the power company so they can shut down the power to avoid electrocution and or any unnecessary light shows. Once again, thanks for the help here from the above named folks and others.
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03-08-2019
09:48 AM
Gaines_wright, Thank you for your concern. It is appreciated. I originally had the unit on an external UPS. It did not seem to moderate the problem. Perhaps a new one is in order. I'll look into it as soon as possible.
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03-08-2019
09:45 AM
Thank for your attention Liz. Please let me know what you come up with.
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03-05-2019
08:36 PM
@GabeU wrote: @singingfalls Sorry, I should have called it a power supply. It's the power brick and cord which connects the modem to the power outlet. In her research, Liz will most likely be able to see if it was replaced, or whether it even needed to be. :) Nope, no power brick with this unit. If so it is internal. Modem plugs directly into the wall. I had it connected to a surge protector backup power supply at first. Then on to a power strip. Then directly into the wall. Nothing helped.
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03-05-2019
06:58 PM
@MrBuster wrote: The log shows frequent power cycle reboots, since this has happened with other modems, maybe check out the power socket this is plugged in to? Is this plugged into a power strip? Have you try plugging into a different socket and directly into a wall socket? Also you will want to edit out the SAN at the top of the image. @Amanda Copy you in case you can help with editing the image? Edit: GabeU posted just a moment before I did. I did want to add I had something like this where the breaker the modem was plugged in was getting tripped. In that case, I just lost power so it did not reboot over and over. Changing to a different plug on a separate breaker fixed it for me. It was being tripped by my space heater in the winter. Thank you MrBuster. Very interesting. It wouldn't be easy for me to switch outlets since I'd have to have the entire PC system moved to another room. That said it would certainly be worth a try to experiment by using a power cord from another room outlet just to see if it worked. I'll try it Something simpler would be to switch out the breaker from one room to the other in the breaker box to test the breaker itself. I'll try anything at this juncture. With some thought it might be something as simple as the remote location in which I live. Phone and power out here are notorious for being edgy. (We don't even have cell service.) I don't know what I would do in that case.
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03-05-2019
06:49 PM
GabeU and all. Thank you for your replies. I don't believe I have a power pack for this modem so not sure it is switched out. When tech showed up he replaced the modem with the cord etc if that is what you mean. @GabeU wrote: @singingfalls Do you know if the power pack was replaced during at least one of the times they replaced the modem?
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03-05-2019
06:40 PM
Thank you for addressing my security issues in the image. Grateful. I've had the modem switched out three times. I believe there was a switch in between November and January also. The previous visits were for changing the modem only. I may have that sequence wrong but I know the first modem was switched out for poor performance. The second modem was switched out and then a third modem was switched out. The reboot problem started before November. My case is very well documented at hughes if it is available to you? I have used other sources of power (generator), switched recepticles, reset the modem and all of the other procedures advised by support. I've been a customer for near a decade.
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03-05-2019
03:51 PM
Attached is my modem recycle screenshot. I've read the forum topic on this subject. It was very helpful. Nonetheless I have this to add to the topic. Tech company has come out 4 times. Modem replaced 3 times. The last trip he changed out the modem, radio and checked the cable from antenna to modem and compelled me to purchase a larger dish. It ran fine for a month. Last evening the problem started all over again. Called tech support and set up an appointment. What is really going on? What could be causing this equipment to go out? No adverse impact on any of our PCs, printers or in house electrically sensitive systems like TV etc. The reason I attach the screenshot is that I also notice that each time the modem reboots my usage bandwidth is dropping considerably. I notice on the system status page that each time it reboots it is doing a software update ( I imagine it is a firmware recycle to go along with the modem reboot). This is a very painful experience since it has been going on for months. [edited out screenshot for privacy] Any help would be appreciated.
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12-14-2017
04:32 PM
Thank you Amanda. There is a recurring alarm on the State Code which is 12.7.1 and 12.1.12
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12-14-2017
02:12 PM
I've called five times today. My service on Gen 5 has been degraded since its install. Where do I go from here? I've had my case elevated to advanced tech support three times. Mid November they test and my system was 60% of normal. It is going down hill from there. This message was interrupted twice by going off line in the time it took to type this. Where do I go from here? Federal Communications?
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