About cybo54

Yes, sorry, I thought it was a daily limit at first, right when you asked me about address I could not reply to that PM.  So I posted the reply above. All sorted now, I was just replying too quickly in PM's 🙂   Thanks again for your time and help on this upgrade! We'll be on the lookout for the new modem!  Have a great weekend! ... View more

@Liz-  seems I cannot reply to PM right now??? >> You have reached the limit for number of private messages that you can send for now. Please try again later.  To answer your last PM, yes that is our correct address   * Edit - Please delete, I guess it was a 30 second or one minute wait issue, replying to PM's too quickly or something? ... View more

@GabeU- I'm not 100% sure?  But yes, there was discussion about the two different satellites then too I just remember that we were told at the time we upgraded to Gen4 that we could get Gen5 either if we wanted, and that it would use same modem It's not a big deal, Liz said we could use HT1100 too, but it's not ideal, since the new modem is more optimized for Gen5 and we should go ahead and use it anyway since it's sent out free w/ upgrades What is modem dependant on Gen5, other than the built in Wifi router?   Our main concerns w/ continuing to use HT1100 was to avoid new modem purchase, and or truckroll if new modem was 100% requirement. But seems that's not the case in any regard, HT1100 technically could be used, but also no fee for the new modem and no truckroll required, so might as well go that route. ... View more

@GabeU - I think it was right around launch, we were not invited to beta but it was still "in beta" so to speak and the official beta testing was still going on too.  At that time, there were many users on the forums using HT1100 and getting Gen5. I think even "some" new installs were going on on HT1100 too, depending on location if I rememeber correctly. And on the forums it was referred to kinda as "fake Gen5", you got the same speeds, plans, prices etc, but not "officially Gen5".    Speeds we get now are same basically the same as Gen5 advertised, our concerns are more about the larger 20GB daytime a month more than anything else. We tend to run out of daytime bandwidth in 1-2 weeks usually, and end up spending 2 weeks or more a month with slower daytime speeds.   Thank you for your replies! ... View more

Great and great, thanks for the answers! ... View more

@Liz - Thank you for the reply!  I think we own the HT1100 modem, or at least do not pay any lease fees for this, would there be lease fees on the HT2000w if sent for free?  For the HT2000w, would a new dish install be required too?    If we can stay on HT1100 is a truck roll required, or is that a requirement no matter what due to needing a dish realignment even on HT1100? The main reason we wanted to stick with the HT1100 was to avoid truck roll costs, but now that I asked above I guess that may be required even if we stayed on HT1100 😞 ... View more

@maratsade- Yes, hopefully Liz or Amanda replies this week, those are the two who's always helped us in the past I'm sure someone will reply once the week gets going, not in any hurry so it's OK to wait.   Yes, I just disable ublock as needed.   @GabeU- Why do you say that? It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then. Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock ... View more

Back when we moved to Gen4, 2016 or 2017 I think, Amanda or Liz said we could use HT1100 for Gen5 later. Now, that way may be "fake Gen5", and maybe not so fast, I can't remember how it was explained, but our main goal here is 20GB daytime a month instead the 10GB we have now. Hopefully this is still possible as I know it will keep our end costs down that way   Thank you for the info on editing. I would have seen that, but until you mentioned it was not there, I now see it's blocked by "uBlock Origin" I didn't see until I turned that off. ... View more

We can't edit posts anymore??? If not, apologies for above formatting w/ everything squished together, it was not that way when I posted ... View more

Hi Liz,   I meant to come back sooner and give a final update, but forgot.  Anyway, here's a final update and we can close this thread now if you want, thanks! 🙂   Final update is - no problems, and everything has been working properly since the tech came out!  Thanks again for getting him out here quickly, this issue is solved! ... View more

@C0RR0SIVE wrote: Heat can affect the transmitter, but it would have to be an incredibly hot day with no wind at all for the thing to overheat... They did design the out door equipment to work on a typical day in the harshest of environments, from Alaskan cold, to the deserts in the south-west. Thanks for the info, I assumed they were probably designed to work in extreme heat and cold.  I think maybe if that was the sole issue it was just bad radio internals with the old feedhorn cover not helping things either.   Hopefully the radio was the only cause of the issue! ... View more

OK, installer has come and gone Liz, thanks!   He only changed out the radio.  He said he could tell immediately when he got here uplink was bad, and when he looked at the radio he said it was old model and looked to be refurbished with dirty/old lens cover too so that could have been adding to whatever else was wrong with it internally.   I showed him your post about also replacing the modem, but he said they have to pay for that if the other isn't bad, so he didn't want to replace it even though I showed him that.  So if issues persist it could be that still, and it's on them haha!   He said no uplink issue once the brand new radio was installed, and it was a newer model and brand new unit.   Moving the car back into place    Will update in day or two and hopefully let you know all is well!  Thanks again for your time to help get this resolved! ... View more

@C0RR0SIVE wrote: Sunlight wont affect the signal, only high frequency radio waves would. Thanks!  I wasn't sure and that's the only thing that changed on our end while everything magically worked over the weekend.   I did read heat from the sun can cause LBN related issues, so maybe if not the glare directly interfering the heat from the glare itself maybe making some part of the setup get too hot that was already partially going bad.   * I did just notice two more entries added into the state code logs, so maybe it just hasn't had time to build up and start causing problems again. Both trasmit/receive related - 11.3.1 + 12.3.1 (along with now 3.5% total of 12.1.9)   I guess the uplink errors speak for themselves - thanks for getting this fixed Liz!   ... View more

Waiting on the installer now.  Still no issues, and only those two things mentioned previously in the state code pages, big change from the 25-30 noted items before.   We wondered if sun glare could possibly be the cause of some of these issues?  Since Friday one of our vehicles is moved from it's previous usual location which could be glaring directly onto the dish during daytime hours and it made me wonder if maybe sun glare could have any effect on connection reliability?  I plan to test this after they redo everything today, by putting the car back and seeing if same issues pop up in next few days. ... View more

Update for Sunday - same as yesterday, I think a reboot fixed whatever the problem was unless somethings changed on your end More 12.1.9 though, now at 7505 seconds = 4.5322% ... View more

Hi Liz, I know you're not here, and I know you said go ahead with the switch out no matter what, but I wanted to give todays update anyway.   No issues today, especially when expected like normally the past 3-5 days starting right at 1-2PM (Possibly earlier but I never get online before then). I looked at the state code summary too since reboot and nothing at all except 12.1.9 for 2979 seconds at 3.55%. So it's possible that it simply needed a reboot, but I guess issues like that shouldn't be compounded and more frequent like that just because it hasn't been rebooted. So maybe that in itself is an issue, maybe not and just needed rebooted can be normal? I supposed it's not expected that we have to reboot every week or three, but maybe it should be the suggested norm?   Of course, once I reach out and you put in a truck roll the issue goes away. I think the reboot fixed it, but didn't want to do that before so you could see the state codes built up.   Will add in an update tomorrow as well. ... View more

Ahh, OK then, sounds like best plan no matter what!    We do have good signal strength now, at least I think, usually between 112-118 so I thought they initially set it up pretty good.    OK, well I will let you know how things go after the replacements get put in.  Thanks again, and I hope you have a great Easter weekend! ... View more

OK, thanks Liz!   So, what do you think the issue might be, modem or radio?   And thank you again for the quick replies and helping to hopefully solve this!  At first I thought we could deal and it was a minimal issue, but it kept getting more frequent and prolonged so we had to reach out.   I'll reboot the modem now then, maybe that will fix the problem?  If it does seem to fix it, which I may not know for sure until over the weekend, what should we do Monday? ... View more

I thought I should add, but assume you know this, the issue is not reproducable at will.  I mean, it happens when it happens and it's random, sometimes 10 times in an hour, other times only once or twice.  Sometimes constantly all afternoon/evening and other times only a few times throughout the afternoon/evening.  Sometimes last 10-20 minutes each instance, other times only few short minutes.   It hasn't seemed to happen at all during the night (10PM-7AM, that I've noticed anyway) ... View more

Hi Liz and thank you!   Yes, we will be here anytime on Monday, but may one of the latter two would be better for us.  If the earlier one is better for them that is fine too though, so whatever works best for them but we'll be here.   We wont be charged for this?  I surely hope not since we just got this setup 2 months ago.   Should we not reboot the modem until then, so he/you can continue to look at the logs?  If we shouldn't I'll make sure everyone knows. ... View more

Initial update for the day, hopped online and already happening for the day (1:41PM ET through 1:53PM until it finally re-connected, then right back down @1:55-2:02).   I'm unsure how many times it's happened for others during the day, or how many times it's happened when no one was using it, but you can see in the error summary it's adding up. 21.1.15 + 30.1.1 + 20.2.1 (also 12.7.1 + 12.1.9 - the later of which I've mentioned here as far back as Feb with our initial install (on the 12.7.1 thread) and it's made a constant appearance since install)   Maybe rebooting the modem would/might help, but we haven't tried because I know leaving the stats in there for now may help you have a look at things. ... View more

Thanks Liz!    Yes, I checked and all cables were already tight, but gave them a firm re-tightening just in case. ... View more

Hi Liz, and thank you for your reply!    I was trying to post an update here over past 20 minutes or so but had the same issue so yes it's still going on.    * Update - And happened again multiple times just now (3:04PM ET + 3:28), now 5 times since I got online today (about 1:20PM ET).  Quicker resolve this last time, but it's not always like that, sometimes 5 minutes or more before it resolves. Also followed up with numerous extended periods of 30.1.1 today with pages working sometimes and sometimes not, reseting turbo page only helps a short time.   (Was in process of adding) Not meant as a bump, just updating this is now happening three straight days in a row, and I checked no weather issues here or there. If there is not some known issue, can we maybe get moved to a more stable gateway? ... View more

It starts out looking like turbo page is being lost/reset, then it devolves into gateway and association lost and it seems regaining that back always takes 3-5 minutes or more when this happens (sometimes 10-20 minutes).   Disabling turbo page doesn't help, status stays degraded when this is happening due to the lost gateway I assume. Signal strength good during all these times (115-118 etc)   This happened probably 20+ times yesterday and has already happened at least 3-5 times today while simply trying to post this inquiry.   I thought maybe yesterday was a fluke and engineers were adjusting things, but I'm starting to think maybe that's not the cause now since it's carrying on today too.   We'd like to in case it would help, but have not reset the modem manually in case someone needed to look at logs/stats.  It took 20+ minutes of trying just to add in this edit/follow-up ... View more

And see, this is why I thought maybe some issue with the way our plan/discount is setup that's causing some of what I noticed missing.   We're out of data for the month and the new status meter does not show smartbrowsing, while the old one does. This is same issue we found before with old status meter, smart browsing didn't show due to the way our plan was setup and Amanda had to switch things around a bit. ... View more

Ha, yes I was joking!! I know that wouldn't be possible anyway, maybe make it appear that way on our end, but I know all that's set on their side anyway ... View more

Thanks for confirming!  I noticed all the different available "modem plans and states" the program compares when choosing which info to provide the user, and with what I ran into before with a out of normal plan setup made me think maybe it's just due to that, but I guess not if it's that way for you too.   On your edit.  I assumed it wasn't from that, but seeing similar data output mentioned there made me think maybe it was just our plan setup again because it looks like both old and new generate that same info based on that js file.   I know what you mean about edits, and since I'm not good with java I wouldn't have been testing any edits anyway just looking around.  Got a good laugh out of that token comment, now find where one wrong edit makes our monthly allotment 100GB anytime and we'll all be set ... View more