Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade? We're currently on the Gen4 10G...
Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.
Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Upgrading to Gen5 would require the usage of the HT2000W modem. Depending on the age/type of dish you have, it may require a tech visit to complete the upgrade, even if it's only to reverse the polarity of the "eye", but whether that or any dish adjustment would be needed only a rep can say.
I had the same type of problem when I was trying uBlock Origin out for a few months a year or so ago. Everything was fine, then all of a sudden a bunch of options were missing, including the option to edit posts. It took a bit to figure it out, but once I did I went back to Adblock Plus, which is what I had gone to uBlock Origin from.
It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.
Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock
It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.
Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock
Upgrading to Gen5 from Gen4 or any prior service has always required a modem upgrade to the HT2000W. There are aspects of the Gen5 service that are modem dependant. For whatever reason, the information you received at the time was likely incorrect.
That's not to say that the HT1100 can't be used, as alluded to by Liz, but for true Gen5 service the HT2000W is required.
Edit: I should have added that beta testing is different. If you were invited to be part of the beta testing, it may very well have been that you could use the HT1100. I wasn't invited to that, so I never took part and don't know the particular aspects of that testing. I only upgraded to Gen5 after it was officially released in March 2017, and my information is based on the official release and my time spent here, including posts that discussed this particular topic in some way.
I think it was right around launch, we were not invited to beta but it was still "in beta" so to speak and the official beta testing was still going on too.
At that time, there were many users on the forums using HT1100 and getting Gen5.
I think even "some" new installs were going on on HT1100 too, depending on location if I rememeber correctly.
And on the forums it was referred to kinda as "fake Gen5", you got the same speeds, plans, prices etc, but not "officially Gen5".
Speeds we get now are same basically the same as Gen5 advertised, our concerns are more about the larger 20GB daytime a month more than anything else.
We tend to run out of daytime bandwidth in 1-2 weeks usually, and end up spending 2 weeks or more a month with slower daytime speeds.
Are you sure you're not thinking of the discussions prior to release and people asking about whether they would need to upgrade? I remember a slew of those. But I've never seen a discussion, topic or reply, post Gen5 release, that stated anything about people being able to upgrade to Gen5 while keeping their HT1100 modem.
Every time people have asked what an upgrade to Gen5 would entail, the one constant has always been the inclusion of the HT2000W modem. For some people, that's the only thing they need for the upgrade, as both the ES17 and ES19 satellites can provide Gen5 service.
Or, might you be thinking of this post (or topic), which discusses the future (at the time) plan of using the HT1100 with Gen5 on the ES17?
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Upgrade To Gen5 Questions","id":"message:131006","revisionNum":3,"repliesCount":19,"author":{"__ref":"User:user:5260"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:131006"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131006"},"body@stripHtml({\"truncateLength\":200})":" Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade? We're currently on the Gen4 10G...","body@stringLength":"610","rawBody":"
Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade?
We're currently on the Gen4 10GB daytime per month plan, and would like the Gen5 similar priced equivalent (20GB plan).
We've been customer for 13+ years, and was also curious if the monthly price could remain same as now $59, for the expected new 2 year contract?
Due to still using HT1000 and being a loyal long time customer, instead of jumping up to $69 in 6 months, we're hoping this may be possible.
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maratsade- Yes, hopefully Liz or Amanda replies this week, those are the two who's always helped us in the past
I'm sure someone will reply once the week gets going, not in any hurry so it's OK to wait.
It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.
Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock
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- Yes, hopefully Liz or Amanda replies this week, those are the two who's always helped us in the past
I'm sure someone will reply once the week gets going, not in any hurry so it's OK to wait.
Yes, I just disable ublock as needed.
- Why do you say that?
It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.
Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock
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Good morning cybo54,
\n\n
\n\n
Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.
\n\n
\n\n
Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.
\n\n
\n\n
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.
\n\n
\n\n
Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.
\n\n
\n\n
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
\n\n
\n\n
-Liz
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Upgrading to Gen5 would require the usage of the HT2000W modem. Depending on the age/type of dish you have, it may require a tech visit to complete the upgrade, even if it's only to reverse the polarity of the \"eye\", but whether that or any dish adjustment would be needed only a rep can say.
I had the same type of problem when I was trying uBlock Origin out for a few months a year or so ago. Everything was fine, then all of a sudden a bunch of options were missing, including the option to edit posts. It took a bit to figure it out, but once I did I went back to Adblock Plus, which is what I had gone to uBlock Origin from.
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Upgrading to Gen5 would require the usage of the HT2000W modem. Depending on the age/type of dish you have, it may require a tech visit to complete the upgrade, even if it's only to reverse the polarity of the \"eye\", but whether that or any dish adjustment would be needed only a rep can say.
I had the same type of problem when I was trying uBlock Origin out for a few months a year or so ago. Everything was fine, then all of a sudden a bunch of options were missing, including the option to edit posts. It took a bit to figure it out, but once I did I went back to Adblock Plus, which is what I had gone to uBlock Origin from.
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HT1100 Upgrade To Gen5 Questions","moderationData":{"__ref":"ModerationData:moderation_data:131054"},"body":"
It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.
Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock
Upgrading to Gen5 from Gen4 or any prior service has always required a modem upgrade to the HT2000W. There are aspects of the Gen5 service that are modem dependant. For whatever reason, the information you received at the time was likely incorrect.
That's not to say that the HT1100 can't be used, as alluded to by Liz, but for true Gen5 service the HT2000W is required.
Edit: I should have added that beta testing is different. If you were invited to be part of the beta testing, it may very well have been that you could use the HT1100. I wasn't invited to that, so I never took part and don't know the particular aspects of that testing. I only upgraded to Gen5 after it was officially released in March 2017, and my information is based on the official release and my time spent here, including posts that discussed this particular topic in some way.
It didn't used to require different modem, and we could have switched to Gen5 back at launch with current setup (was told that at the time anyway), but we did not due to it still being in beta phases back then.
Same here, I used to use Adblock plus too, but it was giving me issues with something (can't remember), so I moved over to uBlock
Upgrading to Gen5 from Gen4 or any prior service has always required a modem upgrade to the HT2000W. There are aspects of the Gen5 service that are modem dependant. For whatever reason, the information you received at the time was likely incorrect.
That's not to say that the HT1100 can't be used, as alluded to by Liz, but for true Gen5 service the HT2000W is required.
Edit: I should have added that beta testing is different. If you were invited to be part of the beta testing, it may very well have been that you could use the HT1100. I wasn't invited to that, so I never took part and don't know the particular aspects of that testing. I only upgraded to Gen5 after it was officially released in March 2017, and my information is based on the official release and my time spent here, including posts that discussed this particular topic in some way.
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I think it was right around launch, we were not invited to beta but it was still \"in beta\" so to speak and the official beta testing was still going on too.
At that time, there were many users on the forums using HT1100 and getting Gen5.
I think even \"some\" new installs were going on on HT1100 too, depending on location if I rememeber correctly.
And on the forums it was referred to kinda as \"fake Gen5\", you got the same speeds, plans, prices etc, but not \"officially Gen5\".
Speeds we get now are same basically the same as Gen5 advertised, our concerns are more about the larger 20GB daytime a month more than anything else.
We tend to run out of daytime bandwidth in 1-2 weeks usually, and end up spending 2 weeks or more a month with slower daytime speeds.
I think it was right around launch, we were not invited to beta but it was still \"in beta\" so to speak and the official beta testing was still going on too.
At that time, there were many users on the forums using HT1100 and getting Gen5.
I think even \"some\" new installs were going on on HT1100 too, depending on location if I rememeber correctly.
And on the forums it was referred to kinda as \"fake Gen5\", you got the same speeds, plans, prices etc, but not \"officially Gen5\".
Speeds we get now are same basically the same as Gen5 advertised, our concerns are more about the larger 20GB daytime a month more than anything else.
We tend to run out of daytime bandwidth in 1-2 weeks usually, and end up spending 2 weeks or more a month with slower daytime speeds.
Thank you for your replies!
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Are you sure you're not thinking of the discussions prior to release and people asking about whether they would need to upgrade? I remember a slew of those. But I've never seen a discussion, topic or reply, post Gen5 release, that stated anything about people being able to upgrade to Gen5 while keeping their HT1100 modem.
Every time people have asked what an upgrade to Gen5 would entail, the one constant has always been the inclusion of the HT2000W modem. For some people, that's the only thing they need for the upgrade, as both the ES17 and ES19 satellites can provide Gen5 service.
Or, might you be thinking of this post (or topic), which discusses the future (at the time) plan of using the HT1100 with Gen5 on the ES17?
Are you sure you're not thinking of the discussions prior to release and people asking about whether they would need to upgrade? I remember a slew of those. But I've never seen a discussion, topic or reply, post Gen5 release, that stated anything about people being able to upgrade to Gen5 while keeping their HT1100 modem.
Every time people have asked what an upgrade to Gen5 would entail, the one constant has always been the inclusion of the HT2000W modem. For some people, that's the only thing they need for the upgrade, as both the ES17 and ES19 satellites can provide Gen5 service.
Or, might you be thinking of this post (or topic), which discusses the future (at the time) plan of using the HT1100 with Gen5 on the ES17?
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