Liz, I could use your help. Was having lost of slow issues for months on beam 55, three technician visits and numerous tickets. Was changed to Beam 19 on 1/12/18 and there was some improvement. However, especially the upload speeds have decreased again. Did more testing tonight and these are some Speedtest results: (crazy download results!) down up 281.27 0.43 4.87 0.92 319.42 0.67 Testmy.net 6.00 287 kbps 6.1 362 kbps 5.3 179 kbps As of tonight I can no longer even slowly play the online game I was able to somewhat follow when on Beam 19 (and wasn't able to do it on Beam 55 from the middle of September until changed to beam 19). Can you help me out? This constant unknowing when the internet will work and won't work is discouraging. Thanks - Ron
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Service is again very terrible! Tests continue to result in speeds less than 1MBPS. After logging in I typically perform at least 3 tests so the techs can take a look. A week ago the problems I have been having were escalated using ticket #108502319 and a few days later was told (I called again) a tech would be assigned by Thursday of this week (1/4/18). However haven't received a call yet or a message. Does anyone know if callbacks from a tech use a caller ID of "Toll Free Call"? I rarely answer these calls as they are mostly spam, but did have one yesterday and today, but no message was left so have no idea what company called.
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