About olympicfarmer

I have really mixed feelings here. When I first called two days ago, I asked specifically if they could read a fault message from my modem. He said no, because of the light rain over Roseburg. But when I just now spoke to tech support, he said they could always see the fault message, but wouldn’t confirm it until the gateway had sunny skies. Now it’s three days later, xmas is here, and we’ll have no internet all week while I wait for the replacement modem - that they could have shipped on Friday! The posts in this community all share a general frustration. Mine is from a lack of straightforward diagnostics from the first call, which has resulted in a very un-merry Xmas. Thank you for sending the replacement. I just sincerely wish the very first call (that provides the exact same info) would have put it in shipping so we’re not totally cut off over the holiday. Must Hughesnet users do so because of living in remote locations, so it’s a vital utility. ... View more

Misery loves company. I’ve had the same problem since Friday morning, but they’re telling me it’s rain over Roseburg, OR. I don’t think they’re telling customers what’s really going on. I’m about to get back on the phone with customer service, but I don’t have a lot of Christmas spirit right now. ... View more

Thanks for the help, but customer service has told me a few things: 1. It’s been raining (lightly) over the gateway at Roseburg, OR, so they can’t get information from the gateway. I find this doubtful, since it rains in Oregon every single day. 2. They say it’s not a hardware issue on my end. The modems trying to talk to the satellite, but light rain over Roseburg, etc. 3. Cycling the modem didn’t do anything. It would also be a truly unique fault for the modem to power up, for the WiFi to work, but have zero system connection. 4. Since it’s achieving just enough signal for them to see my modem, but not enough to even light up the system light, something must be down at the gateway. 5. Apparently a few other customers have called in with the same issue, so that strengthens the case that it’s not just my hardware. 6. But again, there was light rain over Roseburg, so I need to wait until that clears up and call them back. It sure seems like the gateway went down and they don’t want to just say that. I’d relax and wait it out if they’d just state the problem. And if a light rain blocks the signal- it’s a miracle that we must be witnessing Roseburg, Oregon’s first ever precipitation. Thanks for your attempts to help. ... View more

Thanks for your suggestion. I’ve plugged in an Ethernet cable to a laptop, and tried going to 192.168.0.1 but the page says “this site can’t be reached” and “192.168.0.1 refused to connect” Is there a different address to type in to get to the modem itself? Thanks in advance. ... View more

No internet means no chat. Our cell signal is virtually zero up here in the mountains. It’s a miracle I can even see this page! ... View more

Thanks. In my experience I get a faster response from the community than from the customer service line! And it’s Saturday, so I have low hopes. But I’ll give them a call, thanks! ... View more