About CrisIsSassy

I can't even watch a face book video that's under a minute, it buffers over and over and some of them buffer so long that they stop. ... View more

It appears that a lot of people are angry like me, that are paying for a service, and half the time I have to go to the library to use the internet, I'm paying $80 month.  I get no help what so ever from customer service, I took off work 2 days in a row last week for technicians to come to my home. and they rescheduled the first day for the following day then never showed up or called. I was not rude but called them to find out what happened and they never responded.  I thought this site was where I could go to complain about my problem. after months of no help at all, I am angry. then to be met by really rude responses. I have copied all these responses to my post. ... View more

isn't that something. I copied and saved the response. I've been waiting for months for help and have reached the end of my nerve and this helper tell me this.  how nice. I agree that I was mad, but with good reason. I pay $80 a month for no service. now this person tells me there is a 30 day delay on helping me. hahaha I have read nothing but complaints about this service on this community board or whatever it is. wish I would have checked the reviews before I got the service. ... View more

Are you serious. Where else can I complain??? I thought this was the place, I get no tech. support what so ever. where else am I supposed go? I am paying for a service that I don't get. I have to go to the library to use the internet, while Hughes takes money out of my account. ... View more

Me to, I've had hughes for 6 months and it's the worst internet I've ever had.  a lot of the time I have no internet, slow or drops off. and any video buffers and buffers and buffers, it's horrible. when I call customer support I get a foreign agent that is very hard for me to understand, then when I try to explain my problem they tell me they are going to put me on a brief hold but then they put me back into the menu only to be explaining my issue to another agent over and over. once they did schedule an appt. for a tech to come to my home which was yesterday 1-15-18 they called that same day telling me the technician's truck broke down so they rescheduled for today 1-16-18 but never showed up or called. and once again I was cycled around the menu all day one foreign agent to another with no resolve.  I filed a complaint with the Better Business Bureau today. they gladly take money out of my account each month. ... View more