About Colby

Remy · ‎02-25-2021

Colby, That's great to hear! All of the subsequent fees were waived, but please make sure you get that modem returned to avoid an unreturned equipment fee! I have one more quick question for you, as we've been getting a similar issue to yours recently and we're trying to take a look into it. Before this issue started occurring, did you lose power at some point? Thanks, Remy

Colby · ‎09-01-2020

@Remy No problem! I'll be here for the appointment. Thanks!

Liz · ‎04-24-2018

Thank you for these updates, Colby. I inquired about the status of the roll out and engineering clarified to me that this fix is intended for customers on the other satellite, EchoStar 19. There is no fix for the satellite you're on, EchoStar 17 because the issue they're fixing isn't on that satellite. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎03-06-2018

Good morning Colby, no worries, I appreciate you making sure before giving this update. Glad to hear this! If you have any other concerns, don't hesitate to post in the community again.

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Date Last Visited	‎12-01-2021 09:38 PM

About Colby

Re: No Internet Connection

Re: Unusually Slow Speeds and Regular Disconnects

Re: Returning Issue. Constant Disconnects.

Re: Two Months of Slow Speed, Even After Gen 5 Upg...