About guppypond

You guys are awesome.   We are up and running with Gen-5!   Installer called, was able to come early and was in and out in less than an hour.   Performance over Gen-3 seens to be substantial.   (To anyone else reading this, it is not cable/fiber equivalent, but so far is way better than the barely-better-than-dialup speeds we had with the old system).   Thank you again for your help! ... View more

Thank you Freddie & Liz.   I was able to call per Freddie's recommendation and they were able to process the order and schedule an appointment that works for all of us.   Amanda was actually expecting my call 🙂    Thank you for your help!   Much appreciated!    -Scott ... View more

Thank you Liz.   I was on the phone with someone for a long time yesterday and none of the scheduling options provided would work.   And my next availability was not able to be scheduled yet beause it was too far in the future.   So we ended the call without making any changes.   I am also concerned about processing the upgrade, scheduling an installation that I know I can't keep, and having my existing service somehow disabled.   My hope in posting here was that someone may know of a available Gen-5 installation opening on the dates I provided and we could work out a plan to get this done.   One question I have is that the promotions have an advertised end date of 6/30.   If it is scheduled before 6/30 does the promotional pricing apply, or does installation need to be completed by 6/30? ... View more

Thanks! ... View more