@Mikeandjanet13 wrote: Can’t even watch a movie or show without it buffering a dozen times. Are you trying to stream in HD? If so, are you turning off, or snoozing, the Video Data Saver? Keep in mind that streaming in HD can use 3GB or more per hour. Right now that won't matter, because during the first twenty days your service is in what's known as a "relaxed bandwidth state". This means that your data is being replenished on a regular basis. HughesNet does this as a courtesy in order to allow new customers to update/upgrade their devices to current without it affecting what would be their normal monthly data allotment. After those twenty days your data will start being counted as normal. @Mikeandjanet13 wrote: Internet keeps shutting down leaving my security cameras off line several times within a 24 hour period. Connection keeps disappearing when using laptops, pages won’t open, pictures don’t load. So you are aware, from the evening of the 2nd through midday on the 4th there was a major outage that affected many Gen5 customers. The outage was intermittent, meaning the service would come back on, then go out again, over and over. Since then, HughesNet has been performing updates during the overnight hours. There may be service interruptions while these updates are being performed. As mentioned by BirdDog, please make sure that your devices are within range of the HughesNet modem. This is especially important if you're utilizing the 5Ghz band, which has a shorter range than the 2.4GHz band. Edit: The HughesNet Mobile App has a WiFi meter. This may help to determine the range of the WiFi in your home. You can find the HughesNet Mobile App at Google Play and the App Store.
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