Hello Islandgirl,
Welcome to our community and thank you for your post. I was able to locate your account and listen to the call where the repair order was created. The agent who spoke with the account holder, Christopher, did explain that without investigation or troubleshooting, a call for a technician would be considered out of warranty. On the call this was made clear and was agreed upon verbally. The normal Express Repair service cost of $29.95 would have applied if we did our normal troubleshooting process and determined there was a reason to send a technician out.
Excerpt:
Express Repair Terms and Conditions
5. Method of Service and Exchange
Hughes will require troubleshooting of the system over the telephone or otherwise to verify any failure prior to scheduling an onsite service call. If deemed necessary, Hughes will dispatch an authorized Hughes service technician to your location for onsite troubleshooting and restoration of your service.
I do see that our agents have applied a monthly service discount which overall will give you $90 in credits to your bill over the next couple of months, so I will apply the difference as a direct credit to your next bill.
Thank you,
Amanda
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