natashaa
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Joined 7 years ago
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Re: Sales rep gave wrong information. I want to cancel and should not have early termination fee!
Please do fill a complaint with the bereau!!! They are scamming people & it isn’t right. I have filled a complaint on here and by phone to get my original service call and like expected. Nothing. Please let me know if your issue is resolved.4.2KViews0likes1CommentSales rep gave false info.. I am past ready to cancel!
I set up my service less than 30 days ago. The connection is trash. Basic phone apps will not load nor will Netflix or anything for that matter on our Roku. I was told upon setting this service up that there was NO contract and I could cancel ANYTIME for $40. Well that’s definitely a lie!! I have tried to call and resolve this. They just want to test my connection. I live in the country sourrounded by trees. The tech told me during installation that it may not work. && it doesn’t. They also told me if a tech comes back out and determines that the service doesn’t work they will NOT charge me any fees. I have tried calling to get the recording of when I first called and set the service up. They kept transferring me and finally told me to call Pre-installation 1-866-774-6580. But of course it’s after 5pm on Friday so I have to wait until Monday.. I’m assuming come Monday they will not be able to track the recording from my very first call because of some reason. How convenient for them that will be... I see here on this community board that numerous others have had similar situations.. I refuse to pay for a service that doesn’t work nor will I pay the EFT when I was told differently from the very start. Please, wave my fees and cut my service off. Now!3.8KViews1like7CommentsRe: Sales rep gave wrong information. I want to cancel and should not have early termination fee!
I set up my service less than 30 days ago. The connection is trash. Basic phone apps will not load nor will Netflix or anything for that matter on our Roku. I was told upon setting this service up that there was NO contract and I could cancel ANYTIME for $40. Well that’s definitely a lie!! I have tried to call and resolve this. They just want to test my connection. I live in the country sourrounded by trees. The tech told me during installation that it may not work. && it doesn’t. They also told me if a tech comes back out and determines that the service doesn’t work they will NOT charge me any fees. I have tried calling to get the recording of when I first called and set the service up. They kept transferring me and finally told me to call Pre-installation 1-866-774-6580. But of course it’s after 5pm on Friday so I have to wait until Monday.. I’m assuming come Monday they will not be able to track the recording from my very first call because of some reason. How convenient for them that will be... I see here on this community board that numerous others have had similar situations.. I refuse to pay for a service that doesn’t work nor will I pay the EFT when I was told differently from the very start. Please, wave my fees and cut my service off. Now!4.3KViews0likes0Comments