Just as a side note regarding your on site issue Moving a modem from one room to another shouldn't be an issue unless: You exceed 75 feet of coax. At 100 feet you will begin to experience signal loss thru the cable. Most standard installations inclue up to 50 feet of cable In process of moving tugging on the coax something came unplugged or broken inside the coax Moving the modem causes already loose hardware to knock your dish out of alignment ( I've seen it tooo many times ) If you damaged the modem (physically) in some fashion in process of moving it, Finally ....& this is essential. You didn't try to disconnect the coax while the modem was plugged in. That could damage both the modem & the radio on the end of the dish. Good luck & make sure ... YOU verify before the installer leaves you can : Navigate on the web as you normally would Ask to have he/she verify in your presence to that all mounting hardware is tight ( info provided as a courtsey from a former hughes installer )
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Hi kbashoor11, I see it's your first post here, so welcome to the community! If you want to get off autopay, you can call us at 866.347.3292 and ask. You will then be switched over to invoice billing, where you will receive a paper bill every month. Please keep in mind this will incur a $5 monthly fee to be on invoice billing. Since you've made it to our community, I can take care of the switch for you to save you the phone call. Please check your private messages in the top right corner of the community page as I will send you a PM with some terms you'll have to agree to before confirming you want the switch.
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