Hello Michael,
Welcome to the community and thank you for posting.
So we can begin addressing your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day.
Post your test results link here in your thread. If you're working with us in the community or social media, only testmy.net speed test results are accepted to be considered for escalation to our corporate engineers. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (wifi must be disabled*, NO third party Router or Wireless devices can be used for testing)
-use the 25MB size download test file
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in-depth guide on running the tests, please visit: http://hninfo.us/speedtest
*If you don't know how to disable the wifi in the HT2000W, read "How do I manage my built-in WiFi modem?" in this PDF: http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf
Click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest).
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