Hi Liz, I have not heard from anyone by the evening before the scheduled service call you set up. Here is the chat thread - just FYI: i am to receive a service call tomorrow but have not been notified: case #113280937.Please verfify. 8:16 PM Please wait while we are looking for an available representative... 8:16 PM Representative found. Connecting... Thank you for contacting HughesNet Support. This is Ellen Hale. I appreciate the opportunity to assist you today. 8:17 PM Let me go ahead and check that here for you Jim. 8:17 PM hello ellen 8:17 PM Hi Jim. I'm pulling up your account real quick. 8:18 PM TY 8:18 PM if I may ask, you have an idea what time is your service call tomorrow? 8:20 PM "While I was looking at your account, I noticed that the radio on your dish should be replaced. I've created a complimentary dispatch to get that addressed so your system is performing optimally. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 27, 2018 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case #113280937 if you need to reschedule. Please let us know how the site visit goes. Thanks, Liz' 8:21 PM Yes Jim? 8:22 PM 'Wednesday, Jun 27, 2018 between 02:00 PM-05:00 PM ' 8:22 PM Ellen, are you still available? 8:25 PM We have not heard from you for some time. Please respond within the next few minutes to prevent your chat session from expiring. 8:28 PM I want to verify if you have read my previous message so I could re-send it to you if you were not able to receive it? 8:28 PM Can you confirm the arrival time,plz? 8:28 PM That is not showing yet Jim. If you want, you have the option to contact them directly, we can give you their direct number. 8:29 PM Why do I have to contact someone? I called HughesNet. Can you not solve this internally? 8:31 PM Ellen,are you there? Yes I'm here Jim, have you received my message? 8:34 PM Yes, I called upon you. Please resolve the appointment time. 8:36 Jim, as much as I want to. All we can do here is to set up and appointment or cancel an appointment. We don't have the time when technician will come. If I will give you, I'm lying then. For you to get that specific information, we advise contacting them directly. 8:37 PM I don't understand who "them" would be... I contacted HughesNet about HughesNet service. Please explain. 8:39 PM ? 8:41 PM And would there be anything else I can help you with for today? I have a hard time believing I was talking to a human. anyway, Liz, the replacement of the radio is currently unresolved. Sigh.
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