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About jdandria
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07-18-2018
08:16 PM
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07-18-2018
01:03 PM
6 June 2018 I posted on the forum that I had trouble with download speed. The tech support rep on the forum sent me a new modem and instructed me to discard it since it was an old HT1000 model (Liz on 6 June 2018) 28 June 2108 Soon after this exchange I received an Email instructing me to send the old modem to Hughes. I complied on 28 June 2018 and have a postal service confirmation that it arrived. 5 July 2018 I again received an Email telling me it wasn’t rcvd. On 6 July I contacted Hughes chat support (Nadia Carter ) and she said it was taken care of and not to worry, . 18 July 2018 I just received an Email from hughes that again threatens to charge me $125 if I don't immediately send it. So...I was instructed not to send, then to send, I then sent it and have USPS confirmation, and yet I’m still being threatened about an imminent charge of $125. What is going on?
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06-08-2018
05:50 PM
Thanks so much Liz. As soon as I get it I'll let you know how it goes. Do I just dispose of the old one or do I send it back to Hughes? Joe D'Andria
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06-08-2018
08:32 AM
Thanks for the reply Liz. The web acceleration was disabled by Hughes custumer support yesterday. He told me he was disabling to see if my download speeds improved (it didn't). I just assumed he would just turn it back on. I turned web acceleration back on this morning and now I'm paitently waiting for tech support to call me back so we can continue troubleshooting. They told me it could take up to 5 days to get back me to continue trying to solve the problem
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06-07-2018
01:18 PM
Over the last several days my internet speeds have dropped dramatically. I've rarely had better than 10Mbs but the last few days have seen download speeds between 250K and 1Mbs. It's hard to even use it for E-mail. I tried all the usual suspects, connecting the computer directly to the modem, loose power supply cord, etc but have no luck. My last speed test from Testmy.net is: Thu Jun 07 2018 @ 12:59:24 pm US 3 MB 1.75 Mbps 219 kB/s 61847143912 Hughes Network IL0STncXw share Thu Jun 07 2018 @ 12:56:55 pm US 25 MB 573 kbps 72 kB/s 61847143912 Hughes Network vRP13iMhT share Thu Jun 07 2018 @ 12:47:10 pm US 25 MB 524 kbps 66 kB/s 61847143912 Hughes Network 0yuSkC42w share
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