6 June 2018 I posted on the forum that I had trouble with download speed. The tech support rep on the forum sent me a new modem and instructed me to discard it since it was an old HT1000 model (Liz on 6 June 2018) 28 June 2108 Soon after this exchange I received an Email instructing me to send the old modem to Hughes. I complied on 28 June 2018 and have a postal service confirmation that it arrived. 5 July 2018 I again received an Email telling me it wasn’t rcvd. On 6 July I contacted Hughes chat support (Nadia Carter ) and she said it was taken care of and not to worry, . 18 July 2018 I just received an Email from hughes that again threatens to charge me $125 if I don't immediately send it. So...I was instructed not to send, then to send, I then sent it and have USPS confirmation, and yet I’m still being threatened about an imminent charge of $125. What is going on?
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