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About Sz
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| Date Last Visited |
06-23-2018
01:59 PM
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06-23-2018
11:56 AM
1 Kudo
Thank you for your assistance. I called tech support. They elevated the issue to advanced tech support. They had to send out a tech to troubleshoot. The problem was the eye in the dish. It has malfunctioned/burned out. It had to be replaced. System is up.
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06-21-2018
07:51 PM
Yup, that’s what I’ve been doing. Waiting for them with a solution. It’s the third day.
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06-21-2018
07:01 PM
Any ideas? I really don’t want to have to call customer service. Service is still out.
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06-20-2018
12:08 AM
Thanks for your help. I did leave it plugged in. Hopefully, the techs will do their magic and it’ll work soon.
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06-19-2018
10:46 PM
Thanks for your reply. The system status is red. I can get to the router; there’s just no internet. I’ve run the diagnostics and all is well within the wifi; there’s just no internet. I removed the surge protector as you recommended and checked the cable but it didn’t change the status. The system, receive and transmit icons are not lit on the front of the modem. Only the power, the LAN and the WiFi are lit. Earlier, the power button was blinking white and red but that’s stopped.
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