About Jeff98014

It is getting ridiculous. I tried the 877 number again, someone answered after a mere 8 minutes. And Jorge immediately disconnected after asking how he could help. I then tried the main number, but this time I asked for help with billing. Got someone in about 10 minutes but when I asked to 1 - stop the autopayment and 2 - cancel, he said he would be right back after talking to the cancelation team. Apparently he shuffled me back into the hold queue where I have been for the last 15 minutes or so. I am trying to be patient.  I am moving this weekend. Should I simple take all the equipment with me and try to get in touch with them from my new location or leave the equipment for the new folks?  ... View more

I have tried various times of day and night, including close to midnight (East Coast time). I realize that they have limited staff. And I realize that in normal times the reason they want you to call is to try to get you to stay (and possibly upgrade). Annoying, but everyone does it. However, they really need to adapt to be able to cancel via email or some other method that meets their security requirements. I can't even stop my autopayment online.  ... View more

I tried calling 877-329-1403. After a mere 20 minutes someone sort of came on the phone, I think. I couldn't here them. I asked that they speak up. I was disconnected.  I have tried calling, emailing, I even waited 40 minutes to do a "live chat" at the end of which she said someone would call me back in 2 minutes (this was last month).  How can you cancel when they don't have the staff to answer the phones, their automated phone system simply hangs up when you reach them, and they won't let you cancel any other way? I know it is a trying time, but I am moving on Sunday and I need to know what to do with this equipment. I have had their service for well over 2.5 years so there is no cancellation fee, I just need to know how to cancel.  ... View more