@Jeff98014 If it ends up being the case that you cannot get hold of them before you move, I would take the modem, power supply and radio from the dish with you. When you do get hold of them you can give them the new address to send the equipment return kit so that you can send the equipment back. This PDF shows what they will need and gives instructions for removing the radio from the dish setup. Don't actually send the equipment back until you get the return kit, though, as that return kit will include an invoice and a pre-paid return label that must accompany the equipment in order to get credit for having returned it. They send the equipment return kit within a couple of days of your service termination. Also, just for information, since you're moving I'd make sure that you request an immediate cancellation. This way you don't end up paying for the rest of the month of service that you won't be using. Their normal policy is to terminate the service at the end of the current service month, but if you're not going to be there to use it it's best to request that immediate cancellation, and you'll receive a credit for the rest of the current month that you won't be using. And don't take no for an answer. Even though cancelling it at the end of the current service month is the standard method, you do have the right to that immediate cancellation. Edit: I changed the wording from "current billing month" to "current service month", as the billing date and new service month start date aren't always the same.
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