@newarky wrote: I have run the suggested speed test on mytest.net several times and it is inconceivably slow all times of day, 1-2Mbps download, barely 1Mbps upload. How can that be an acceptable level of service? And, to suggest that all of their customers with poor performance issues, set up individual accounts, do complicated equipment adjustments, then run multiple tests all day long, is also unbelievable. Does Hughesnet think we are all looking for part-time employment? Setting up an account, which takes a few minutes, and then running a few tests a few times a day, which maybe takes ten or fifteen minutes total, isn't asking for you to become a part time employee. It's asking you to participate in a troubleshooting step that is needed for individual speed issues and which cannot be performed by HughesNet themselves. If the tests you ran at testmy.net were run as instructed, please start a new topic in Tech Support about your speed issues and post your testmy.net "My Results" page URL so that the test results can be viewed and the next step in the process can begin. Until the first step in the troubleshooting process takes place, which is the speed testing, there's not a whole lot that anyone can do for you. If you just want to cancel the service, it's best to call earlier in the morning or later at night, but earlier in the morning is better with there being less people contacting support at that time.
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