Hi Silverantlers,
The call recording that I have on file for you indicates that you called DirecTV who had placed the order for the TV service, but there was an arrangement for you to call them back on that upcoming Friday to finish ordering the rest of the package (which included HughesNet). However, the call made was directly to the Hughes Customer Support phone number, where they transferred you to our sales group and that is the only recording I have.
I will be escalating your case to our contact at DirecTV for review. Thank you again for being patient while we work this out.
~Amanda
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