I can't wait till the next 5 months is over so I can cancel. They don't do what they say and I'm constantly having to call about my bill being to much. We couldn't even use it the first year we had it because the guy that came and installed it was in a hurry and wouldn't put it where I wanted because he would've had to run extra wire in our attic, so if we wasn't sitting right beside it we couldn't use it. He didn't even show me anything about it. So in January they talked me into upgrading to the Gen5 said my bill would stay the same for remainder of contract because of my problems, not. But at least the guy that came fixed where we could at least use it. I wouldn't recommend this to anyone. I called today because I was over charged once again and the agent, Jesse Lane, was very very very rude even called me a liar. I've dealt with Alot of customer service representative but he by far was the worst.
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