You can always cancel the service now and pay the $75 Early Termination Fee ($15 x 5 months) rather than paying for five more months of service that you hate.
You also may want to check to be sure that you weren't put into a new contract when you upgraded to Gen5.
If you want help with your billing issues you should post in the myAccount and Billing section.
Hi Carlaandrews7, welcome to the community and thanks for posting! I am extremely sorry you went through all that, especially with your first technician visit. In regards to your upgrade, I do see they did not extend your contract, you still have 5 months remaining.
While going over your billing, I do noticed that in January when you upgraded, they did leave notation of providing a discount and it was not applied like promised. Afterwards, there was a discount applied for only 3 months (April, May, June), but I see you were credited for July and August and a discount has been applied for the remaining of your contract.
I've sent you a private message with more details regarding the discount and credits applied for you to view.
I am, once again, sorry you had to go through this trouble. I hope this finally sorts everything out for you!
It's been a while since I've heard from you Carlaandrews7, I hope your billing issues have been resolved. I'm going to close this thread, but don't hesitate to start a new post if you still need assistance.