About leann6661

leann6661 · ‎04-26-2017

Is there no "download zone" between 2 am and 7 am with an upgrade? But an upgrade is really not a priority if it can be avoided at the moment. I am still having to unplug all wires for a while every night.

leann6661 · ‎04-21-2017

Yes, I have been considering it. I'm just really not sure about going from a daily allowance to a monthly allowance. Plus the technician that came out was really pushing for me to upgrade to Gen4, and he said it was either $300 or $400 up front to upgrade with a rebate offer after. So if Gen5 is similar, even with a rebate offer, upgrading right now is a little difficult.

leann6661 · ‎04-21-2017

I am having trouble with my Internet. Again, actually. For the past few days, I have been having to restart my modem (HN9000) daily to get any internet. Unplugging it for a few minutes will solve things for a few hours. Unplugging all wires from the modem and router for a few minutes solves things a little longer. But then things just.. Stops. I can still see my Status Meter showing green as long as I'm connected to my router. Everything (from what I can tell) seems fine in my System Control Center. But nothing loads on my laptop, phone, or tablet. If I switch on my Mobile Hotspot on my phone, I can use my devices. So that's not the issue. Back in January I believe, a technician came out and re-ran some wiring that was badly installed. Not sure if that has anything to do with it or not. Just trying to cover all areas to rule things out. On my phone and tablet's Wifi icons, The "out" arrow seems strong, but the "in" arrow is weak to non-existant. On my modem, LAN, Transmit, System, and Power are lit up. Receive blinks or stays blank. There hasn't really been any bad weather since this started. So I don't think that's the cause. Does anyone have any ideas to what could be going on?

leann6661 · ‎02-09-2017

Hi again. The technician was able to make it here last night and hopefully I shouldn't have any more problems. It turns out that some kind of connectors on my wiring going underneath my house were left exposed when they shouldn't have been. At least he said that should be the cause of the problem, since the problem decided to resolve itself again over in the morning before he got here and he couldn't run any tests. So, I guess I'll just have to keep my fingers crossed that he was right.

leann6661 · ‎02-05-2017

The technician was unable to make it out. They have pushed me back until Wednesday evening, unfortunately.

leann6661 · ‎02-01-2017

That would be great, Amanda. Thank you. I am available any day late afternoon. After 3 pm CST is best if possible.

leann6661 · ‎01-31-2017

This problem went away about 4 days or so after my last post. But as of about 36 hours ago, it is back once again.. Could there be a problem with my equipment since it's been happening so often? Or could my dish possibly be loose?

leann6661 · ‎01-18-2017

Hi Amanda. From my post months ago, the issue apparently resolved itself. But this time it doesn't look like that will happen again. But I have been having this problem like every couple of weeks since my old post, but it would only last about a day or two at a time. This time it isn't "resolving itself" again. I hope that makes sense. I still have no connection right now. About 20 minutes after your reply, I believe my Modem was trying to connect. The little error thing over my Wifi icon had disappeared. But now it's showing up again. I had to leave before an hour had passed after your reply, so I didn't get a chance to post an update until now.

leann6661 · ‎01-17-2017

Oops. I didn't know the "hidden" issue was with my wireless router. "LAN" and "Power" are lit up. "System" is blinking on and off.

leann6661 · ‎01-17-2017

My internet has been out for about 10 days. Because of poor cell service, it is unlikely that I could get through to customer support on the phone without dropping the call. I have unplugged everything from my Modem and left it unplugged a few minutes. That didn't work. I used an extension cord to try a different outlet. That didn't work. I unplugged the Modem from the power brick for a few minutes. That didn't work. I tightened the cables connected to the Modem. That didn't work. I cleared my cache and cookies and restarted my computer. That didn't work. And now when I try to connect, my network is labeled as "hidden". I can't even try to connect anymore since I don't know the second number I need to enter. Up until then, I could access the System Control Center. I have red flags everywhere. And something about "State Code 27: No beacon." This same issue happened about 5 months ago. And it's been happening like every other week, only it's not coming back up this time. And my connection has never shown up as "hidden". Oh, and there has been no really bad weather since the first day my connection went out. My most recent case ID from email contact is 102304321.

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Date Last Visited	‎05-03-2018 01:14 AM

About leann6661

Re: Don't know what's going on with my Internet.

Re: Don't know what's going on with my Internet.

Don't know what's going on with my Internet.

Re: No internet for 10 days.

Re: No internet for 10 days.

Re: No internet for 10 days.

Re: No internet for 10 days.

Re: No internet for 10 days.

Re: No internet for 10 days.

No internet for 10 days.