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About Robp1
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02-03-2022
07:16 PM
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02-03-2022
02:56 PM
Hello, Does anyone happen to know if the new Data plans work with current Hughes Customers? I am currently on the the 30 GB plan. when the Data resets with it automatily roll over to the 45GB plan because the 30 is no longer avalible? Or am I misunderstanding the new Hughesnet plans? Thanks In Advance. Rob
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Plans
12-06-2021
12:55 AM
Hello, What devices are you using to stream netflix with? After years of frustration with this same issue, I found that Firestick light, and Apple worked the best for us. If you have Roku you may as well give up. Prime video drops and lags all the time, as do most of the others. Netflix does not give you the option to reduce your streaming quality anymore, so If your data renues and you are streaming you can say goodbye to it in a matter of hours. Once your in FAP (Fair Access Policy) your data should go to a steady 1-3mbps unless you have mulitple devices slpitting up your bandwith, or you are experincing a modem malfunction. The good thing about FAP and netflix is it will then self adjust to the lowest possible streaming quality. You will still have moments of buffering, but it shouldnt be terrible. If you call tech support they can also walk you through making a QOS rule which will Prioritize your data to the desired divice. I recently had to make QOS rules because the kids were burning up the data to fast. I also had to buy a wifi booster and install it on the other side of my house so that the conection would stop dropping. If you are only using two devices that are hitting the network then you should not be having a ton of issues. Do you happen to have anything else that is feeding off the wifi? Possibly a printer, echo, nest etc.? I am only asking because eventhough they may be Quote "not in use" they will still draw data. I hope that this helps you. Rob
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03-30-2020
10:11 PM
Finding that my expectations for internet are high. I use a ton of data for school, and my wife uses a ton for work. it has been a little over two years for us on Hughesnet. Now the first year was a total nightmare with equipment failing and (LOL) Falling off the house. I found most my help within the fourms as calling in was a total waste of time. With that being said, and all the service issues corrected, I have learned a few tweeks. I am on here today because I absolutly can not get my wifes dropbox account to work anymore. Here is what I have done so far: 1. uninstalled and reinstalled 2. changed the bandwith settings 3. allowed full network speeds 4. (worked for two days) Alotted 2,500mbps download and 1,500mpbs upload I am out of ideas. I have also tried to load from the browser (safari, chrome, and opera) I can't even get to the website via brower as the conection seems to not exist. I a feeling that this is not a Hughesnet issue, because we are forced to all work and play from home. I used Dropbox support and of course they blame hughesnet? What are your thoughts? Thanks, Rob
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Data Management
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Performance
10-01-2019
12:57 AM
Hello, I am in a place where I can only get HughesNet. I’m currently on the 20gig plan my contract is coming up. Is there a higher data plan than the 50? I tried to get a price for the 50 gig plan and I can’t see anything. Thoughts opinions any info welcomed.
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Plans
12-12-2018
12:52 PM
I would also Like to Mention that I couldn’t even call for emergency services because nothing works....
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12-12-2018
12:47 PM
I have already done everything mentioned above with advance tech support. Nothing fixes it. I am to the point of seeking legal support. Hughes has locked me into services that do not work. Wasted hours of my time, sent three techs out and still NOTHING changes.
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12-11-2018
01:41 AM
I have spend/wasted hours of my time fighting with Hughes. Tonight I am beyond frustrated. So simple break down: 1. Internet and phone work ok for about a month after the tech came and fixed the dish. 2. Phone starts losing connection. 3. Call TS they said reset modem. 4. Reset modem(very Hot) 5. Phone and internet come back online. 6. 3 days later system drops calls and signal becomes choppy. 7. Buy data to reinstall OSX and system stalls. 8. Call TS rep can not understand me, he states “I’m really sorry sir it sounds like your underwater!” And then after 5 minutes of broken conversation the phone disconnected. 9. I’m sick of HN! I’ve been fighting almost a year!
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Performance
10-18-2018
01:05 PM
2 Kudos
The last call to HughesNet was a bit heated as they still had not fixed anything. Finally a rep from account management looked through all the problems, and had a tech out to my house in less than 48 hours. Clayton was excellent, he had the problem diagnosed and fixed in two hours. The original install on the dish was done incorrectly, the ground wire was faulty, the dish was all over the place, and the coaxial wire wasn’t installed correctly. Clayton made sure everything was in place, realigned, and up to 100% before he left. It’s been a few days MY PHONE HAS NOT DROPPED A CALL and my internet is WORKING! A big shout out to the The team, I really can not thank everyone enough!
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09-28-2018
10:50 PM
I completely understand your frustration and Frontier is our only alternative here as well. Networking called me back today and I would recommend that you be blunt and make sure that you tell them they have to call you back. It is more than frustrating because of the drops in service, but the team is finally helping. By chance have you tried a corded phone when you attempt to make a call? Sometimes the frequency of the wireless handset can mess with the HT2000w modem. I hope they get it fixed for you soon.
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09-28-2018
10:41 PM
Anytime a wireless device (iPad, iPhone, MacBook) gets near the printer pops on. For the laser I have a brother as well but I rember reading (mine is wireless but I do not have it network connected) if you want to connect it wirelessly you need to add it using the printers ip address. The printer software will try to over ride the ip address and make a automatic wired connection. You should be able to get the printers IP in the settings menu on screen.
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09-27-2018
11:24 PM
I had to buy a new printer because my trusty Epson finally died after 6 years. I’m new to WiFi printers, and it was easy to install on the network. My question is. Why does it chronicly light up? I am not printing, but it’s always hooking to the network. Is this a normal thing? Any advice would be great. Thanks Rob
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09-27-2018
11:16 PM
1 Kudo
*modem 😐 lol love IOS 😀
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09-27-2018
11:13 PM
Hello, I am fighting this issue at the moment to. So what helps sometimes is reset the moron and VIOP bad at the same time, make sure they are powered off for a minute. Plug them back in let the network connect and then attempt to make your call. I hope it helps.
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08-26-2018
11:03 PM
Sorry for the delay in responding. I have completed those steps multiple times. It works for about an hour and then drags out again. When I have called tech support they do tell me there is an issue with the equipment. Even if the Data is refreshed the phone service knocks out on almost every call. What I can say worked better during this last battle of the Modem, was taking every device I could of of the 2.4 ghz network and putting them on the 5 ghz network. The speeds did pick back up for a few hours but then crashed again. My max download speed with full Data is only 10 mbps per your speed test) the unload is always fast.
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08-23-2018
12:10 AM
The original complaint was the sales rep lied to complete the sale. We have really good luck with gen5 however, our raisin continues to malfunction causing low speeds (even with the 20 gigs) after the data is used we had some problems accessing stuff however, it still worked well enough to make Calls. Now that the data is used and the radio is messing up our phone service disconnects mid call, and some days our best speeds are as low as 128k. When our gen5 equipment is working correctly after resetting everything we can do almost anything. But now resetting the modem does not seem to help, and calling tech support is a joke, because it disconnects mid call and no one can call in or out. We have no cell service here or land line making it even harder to get this mess sorted. I have the insurance on the stuff but can’t seem to utilize it.
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08-22-2018
03:41 AM
Thank you for the information. I will give that a shot in the morning. My only real beef with Hughs was the sales team. I know that the tech people have been trying to sort the mess out.
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08-22-2018
03:09 AM
The thing is we love the service speeds. The people at support have been amazing at working out the issues with the setup. It has been over 90 days so I know I’m stuck with the service. I do however feel like the reps should be very clear when selling the product. The service is still better that what we had before, I just don’t understand why it’s not connecting between 1 and 3 megs? The people at tech determined there is a problem with the radio speed transmission, but the phone service cuts out and disconnects before we can get a resolution.
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08-22-2018
02:18 AM
Hugh’s sales representatives need to be held accountable for lowing to make a sale. We were told we would have speeds between one and 3mbps after our cap. When I called in the reps said that they had miss informed me during the sale. So why are customers being locked into a binding contract if Higgs sold them false info to obtain the sale? It is my understanding that these sales calls are recorded so why can’t the verify that The consumers were lied to about gen5 and then forced to stay unless they pay a rediculas ETF? I hope you can get some awnsers to your issues as well.
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08-22-2018
02:02 AM
1 Kudo
We signed up with gen5 with the understanding that after our data was used we would be slowed down to 1-3mbps. This is not true, our highest data speed is under 1mbps and can not do anything. Our phone service also stops working and when I attempt to call tech support, the dumb sat phone disconnects.
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