Hello, How many computers, tablets, tv's, etc. do you have hooked up to the wifi? Sometimes this will cause a huge drag on system preformance. I am not sure if you are using windows, Mac, Chrome OS? I know that Macs have a hard time if you are out of Data. I have found that when my wife is working we have to shut down all of the devices except for the one and then our system will generlly run. If your son is going to a virtual school you may want to contact there tech support and see if there are specific settings you can change from there end. Hughes has a huge lag and some servers will just boot you off. When the system starts dragging really bad are you noticing bad weather, wind gusts, clouds, etc? if that is not the case I would just reset the modem by unplugging it and then letting it reboot. Your comment, "The second tech was able to DRASTICALLY increase my Internet speeds." makes me think that you were out of data and they put more on to run a system test. Do you know if that is the case? it would make sense that your internet would speed up if a data pack had been applied to the account. Im not sure if this helps but best of luck to you.
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