Robp1
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Question about the New Data plans
Hello, Does anyone happen to know if the new Data plans work with current Hughes Customers? I am currently on the the 30 GB plan. when the Data resets with it automatily roll over to the 45GB plan because the 30 is no longer avalible? Or am I misunderstanding the new Hughesnet plans? Thanks In Advance. RobSolved4.9KViews0likes4CommentsRe: Wifi can't run 1 cell phone and 1 tv at the same time
Hello, What devices are you using to stream netflix with? After years of frustration with this same issue, I found that Firestick light, and Apple worked the best for us. If you have Roku you may as well give up. Prime video drops and lags all the time, as do most of the others. Netflix does not give you the option to reduce your streaming quality anymore, so If your data renues and you are streaming you can say goodbye to it in a matter of hours. Once your in FAP (Fair Access Policy) your data should go to a steady 1-3mbps unless you have mulitple devices slpitting up your bandwith, or you are experincing a modem malfunction. The good thing about FAP and netflix is it will then self adjust to the lowest possible streaming quality. You will still have moments of buffering, but it shouldnt be terrible. If you call tech support they can also walk you through making a QOS rule which will Prioritize your data to the desired divice. I recently had to make QOS rules because the kids were burning up the data to fast. I also had to buy a wifi booster and install it on the other side of my house so that the conection would stop dropping. If you are only using two devices that are hitting the network then you should not be having a ton of issues. Do you happen to have anything else that is feeding off the wifi? Possibly a printer, echo, nest etc.? I am only asking because eventhough they may be Quote "not in use" they will still draw data. I hope that this helps you. Rob6.4KViews0likes0CommentsDropbox and Data
Finding that my expectations for internet are high. I use a ton of data for school, and my wife uses a ton for work. it has been a little over two years for us on Hughesnet. Now the first year was a total nightmare with equipment failing and (LOL) Falling off the house. I found most my help within the fourms as calling in was a total waste of time. With that being said, and all the service issues corrected, I have learned a few tweeks. I am on here today because I absolutly can not get my wifes dropbox account to work anymore. Here is what I have done so far: 1. uninstalled and reinstalled 2. changed the bandwith settings 3. allowed full network speeds 4. (worked for two days) Alotted 2,500mbps download and 1,500mpbs upload I am out of ideas. I have also tried to load from the browser (safari, chrome, and opera) I can't even get to the website via brower as the conection seems to not exist. I a feeling that this is not a Hughesnet issue, because we are forced to all work and play from home. I used Dropbox support and of course they blame hughesnet? What are your thoughts? Thanks, RobSolved16KViews0likes21CommentsPlan info please
Hello, I am in a place where I can only get HughesNet. I’m currently on the 20gig plan my contract is coming up. Is there a higher data plan than the 50? I tried to get a price for the 50 gig plan and I can’t see anything. Thoughts opinions any info welcomed.Solved14KViews0likes2CommentsRe: Dropping Data yet again
I have already done everything mentioned above with advance tech support. Nothing fixes it. I am to the point of seeking legal support. Hughes has locked me into services that do not work. Wasted hours of my time, sent three techs out and still NOTHING changes.7.7KViews0likes2CommentsDropping Data yet again
I have spend/wasted hours of my time fighting with Hughes. Tonight I am beyond frustrated. So simple break down: 1. Internet and phone work ok for about a month after the tech came and fixed the dish. 2. Phone starts losing connection. 3. Call TS they said reset modem. 4. Reset modem(very Hot) 5. Phone and internet come back online. 6. 3 days later system drops calls and signal becomes choppy. 7. Buy data to reinstall OSX and system stalls. 8. Call TS rep can not understand me, he states “I’m really sorry sir it sounds like your underwater!” And then after 5 minutes of broken conversation the phone disconnected. 9. I’m sick of HN! I’ve been fighting almost a year!Solved7.7KViews0likes4Comments