dru5121
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Re: Promised a 20g plan for promotional rate. HN never promised
Hello Amanda, I’m not sure which call you chose to review because I spoke with many different people. I’m talking about the original sales person who told me about the rates. I explained what I’d be doing. He even talked about how he uses sling tv and what not. I didn’t have my wallet on me at the time so I explained to him that I would call him when I get home. He says that he feels I wouldn’t follow through with it and I would miss out on the deal. So I put him on a 3 way call to home. My daughter goes to my drawer and reads off my card information. I said I didn’t want to miss out on this because he made it sound promising. His name is John and this was the first call to HughesNet to get signed up. Yours sales people basically bait and switch people into internet you guys claim to be good. It’s not. Review the first call and the ones after that. I want out of this contract. I feel this is going to go nowhere. Viasat offers a better service and so do the other broadband companies out here. I chose this company because the sales people hyped it up really well. My neighbors questioned why I went with HN and said good luck. Now I know what they meant.6KViews0likes0CommentsRe: Promised a 20g plan for promotional rate. HN never promised
Yeah. I was aware with the equipment charge. It’s just frustrating when you talk to someone over and over again from customer service and they always tell you let me see what I can do for you. It really is just time to stall and then tell you they can’t help you. I really just want out of the contract with the fee waived. I think it’s deserved for as much time I’ve spent on the phone.7.6KViews1like0CommentsPromised a 20g plan for promotional rate. HN never promised
Was promised the 20g plan for the promotional rate. Hooked me in and charged me at there normal rate. I’ve called time after time speaking to someone overseas that cannot help. Seems like the sales people get you in and then you’re stuck with horrible internet and customer service.7.7KViews1like14Comments