Forum Discussion

dru5121's avatar
dru5121
Freshman
7 years ago

Promised a 20g plan for promotional rate. HN never promised

Was promised the 20g plan for the promotional rate. Hooked me in and charged me at there normal rate. I’ve called time after time speaking to someone overseas that cannot help. Seems like the sales people get you in and then you’re stuck with horrible internet and customer service.
Billing
customer service is horrible
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    I'm sure the mods here will sort this out for you. 

    • dru5121's avatar
      dru5121
      Freshman
      7 years ago
      I hope so. At this point I just want out. There is plenty of competition in the area. The sales people sure made it sound nice. There’s times when the data plan is used up and I’m getting speeds under 1Mbps.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 years ago

        I imagine you're super frustrated -- I hope the reps will get to you soon (one of them is out this week, but there are two others here) and that things will get better for you.  The reps normally get back to people within 48 hours, but sometimes, depending on their workload,it may take a bit more. 

         

        Sales people always make everything (houses, cars, systems, equipment) sound fabulous.  Better to do some research before giving them your hard earned money. :)

         


        I hope so. At this point I just want out. There is plenty of competition in the area. The sales people sure made it sound nice. There’s times when the data plan is used up and I’m getting speeds under 1Mbps.

         

  • Tybrea154's avatar
    Tybrea154
    New Member
    7 years ago

    I feel you in the same boat was promised  a 20gb plan for a 2yr promotional plan price was charged regular  price with a lot of hidden charges such as equipment lease fee  repair maintenance fee they lure you in with the promise of a sweet deal then charge you outrageous  price Hughes net is a ripoff  check the fine print before signing up wouldn't recommend it to anyone dissatisfied t customer. 

    • dru5121's avatar
      dru5121
      Freshman
      7 years ago
      Yeah. I was aware with the equipment charge. It’s just frustrating when you talk to someone over and over again from customer service and they always tell you let me see what I can do for you. It really is just time to stall and then tell you they can’t help you. I really just want out of the contract with the fee waived. I think it’s deserved for as much time I’ve spent on the phone.