I moved out of my house 5 months ago but was forced to keep the service until the contract is up or pay a $400 cancelation fee. My contract is over in October so I called to have them send me a box for the equipment. I was told that I had until the end of my contract to send in the equipment or I would be charged a fee. However, my account was charged an extra $300 on the day I requested the box. I have called several times and keep getting different stories. Also, I still haven’t received the box and it has been about 10 days. The supervisor said he will resend the box but I won’t receive the money until the next billing cycle even if I return the equipment. I filed a report with my bank so hopefully they can help. Don’t ever get this service unless you don’t have any other option like I did.
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