Hi Saraca23, welcome to the community and thank you for bringing this to our attention. I took a look at your account and see that the box was not shipped during your initial cancellation. This is not part of our usual cancellation process, so I apologize for the error on our end.
As far as the box, we can get the payment reversed sooner than your next bill. Once you get the box and send it back, keep the tracking number on hand. Once it's reached to us, we can receive manually through our system. When we manually receive the box, the reversal will apply within an hour. Please make sure to not make any adjustments to the card we have on file during this process, or the reversal will not go through.
Once again I apologize for this and I wish you the best with your next provider. Let me know if you have any other questions or concerns I can address.
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