lv4wood,
After reviewing the sales call, we found that the salesperson did make you an offer that you are not currently receiving. I have applied a credit to the account for this month's bill and I have also applied a service discount for the next 12 months. After these 12 months your discount will expire, but if you call us and reference case 115839348, we would be happy to reapply the discount for an additional 12 months.
Please let me know if you have any additional questions or concerns!
Thank you,
Jay
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