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About capnzathrus
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11-02-2020
01:08 PM
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11-02-2020
09:55 AM
3 Kudos
In addition to posting this, I also spoke to someone in chat. Apparently, they were able to manually enter receipt of the modem. I, now, have a credit on my account...
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11-01-2020
08:38 AM
My automatic payment went through this morning, with an extra charge of $125 for unreturned equipment fees. The tracking on the returned modem showed delivered to HughesNet a month ago. I don't have the tracking number, anymore, but I know HughesNet has the ability to look it up. They paid for the UPS return label. I can't afford this and I don't appreciate HugehsNet's incompetence. I called about this shortly after it was elivered to HughesNet, because I got an email stating it had not been received. I was told not to worry about it.
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Unreturned Equipment Fee
09-13-2020
09:22 AM
Day 9. I woke up this morning and found my internet acces still on!! No state codes to report. Maybe it's going to act right.
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09-12-2020
04:12 PM
Okay. Tomorrow morning I'll check the codes. And, I'll do it in this thread, since the other had all previous information deleted.
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09-12-2020
11:08 AM
I am aware of all the functions of the modem and had even re-installed the former modem manually. Troubleshooting is not what I need. There is an issue with the dish that needs repaired. Your questions were going to lead to your quoting FAP, which I already stated is not the issue. I started a new thread, because Liz sending a new modem seemed to be a solve to the problem in this one. In the new thread, I clarified my current problem.
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09-12-2020
10:46 AM
I've had HN for 5 years and the last 4 have been terrible. speeds as low as .6Mbps, intermittent signal, terrible phone support, the list goes on. Takes up to 15 minutes to load the poker site I play regularly. Sometimes, it doesn't even load pictures or full Ebay pages. I'm disabled and sell on Ebay to make a few hundred a month. Well, up until March. Since then, I've made less than HN costs every month.
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09-12-2020
10:21 AM
About a mile out of town, no wilderness. He won't have any problem. Sucks that I live about half mile from reach of fiber optic. Only choice I have is this.
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09-12-2020
09:51 AM
Yeah, I hope so, too. Really don't like having to mess with the modem every morning. Hate having a tech guy out here, but seems like it has to be done.
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09-12-2020
09:40 AM
Received the modem, yesterday and installed. Woke up with no internet access, again. Another family member is usually still online when it goes out and told me it seems to go out somewhere between 10:30-11:30PM. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Within the last couple months, we did have extremely high winds during a couple storms. Neither my desktop or laptop have internet access. Both connected to the modem, but say "no internet". Browsers open to error pages. Went to the web acceleration setting and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting. Rebooted modem and had internet access and those settings work.
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09-12-2020
09:18 AM
Received the modem, yesterday and installed. Woke up with no internet access, again. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Neither my desktop or laptop have internet access. Both connected to the modem, but say "no internet". Browsers open to error pages. Went to the web acceleration steeing and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting.
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09-10-2020
01:23 PM
Just a reminder. I am within 6 months of signing contract, so no charge for the modem. Thanks.
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09-10-2020
12:32 PM
Residential. And, I live in an area with frequent power outages. Any time there is lightning within 10 miles, power flickers, goes out, repeat.
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09-10-2020
12:21 PM
Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have to fiddle with the router every morning to have internet access. Called support and spoke to a moron who understood nothing. She said it showed I had been turning the router off and on and I shouldn't do that , because it could damage it. Had to explain, again, I had to in order to have internet. The router should have been replaced a very long time ago. I have lost ability to connect to hug2 through laptop. I have sporadic signal that during downloads speeds drop to zero and sometimes stay there. She finally told me to call when the issue is present. YOU KNOW WHAT HAPPENS THEN?? Faulty diagnostics will be run. I will be told to unplug and replug, then it will work and I wil be asked, "Thank you, is there anything else I can help with?" Support quoting FAP (which means if you want higher speeds throughout the month you should be able to afford $500-$1000 every month), does not help and does not have anything to do with my issues.
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Performance
08-24-2017
05:31 PM
Don't need a rep to answer this, anymore. Just spoke to phone rep for the last time I'm going to try. Apparantly, hughesnet does not care if your internet drops to the point you can not browse at all after your paid allowance is exhausted. They have no interest in making adjustments, unless you can afford to pay for more data allowance. I have been with Hughesnet for a couple years, and have never been treated this way. Someone always took care of the issue before I upgraded to Gen5. Now, I have to find another internet service that actually cares when the customer has an issue. I have suggested Hughesnet to many people. I will, now, have to tell them exactly what is going on and will have them tell everyone they know. To all you people whao have nothing better to do than hang out in Hughesnet tech support and criticise, make suggestions and get gold stars from the reps..... DO NOT REPLY TO THIS.
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08-22-2017
06:06 PM
How long does it take for an actual Hughesnet rep to look at these questions?
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08-20-2017
02:39 PM
Gen5 new modem HT2000w. And as far as speed tests, how would I know what my speeds are if i hadn't run them?
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08-20-2017
12:35 PM
During throttled time, I usually get about 2+mbps download and 1mbps upload. For the last several days, download has been about .40 to 1mbps and 4mbps upload. I have contacted tech support with no positive results and this low download is really causing a problem. What can i do?? I have the Gen5 new modem HT2000W. I have been repeatedly told that it is because my high speed allotment is exhausted, but I know this is not the cause. During this time, I normally have higher speeds with no lag in things like facebook and viewing videos. A few weeks ago, a tech had to replace the radio transmitter on the dish. I also had the modem replaced. I have a SQF of 104, so i know i have a good signal. I have re-installed a few times. No help. http://testmy.net/db/SzoWZRPtd.A4K0W6eDf http://testmy.net/db/nTj54pYvI http://testmy.net/db/x2r6AhHS0.NjvBQhyYI http://testmy.net/db/3CacvD1th.iAFS3bmjT http://testmy.net/db/8yc1TjdNX.E5bC7n8KT
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Performance
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