About stevef

stevef · ‎11-20-2020

Reactivation sounds better, but if it puts me in another 2 years of the contract, I wouldn't want that, of course. It would also mean to refund the 100 and charge us for 46, like usually. It sounds too complicated.

stevef · ‎11-20-2020

Yes, I'd accept the $8, thank you. The lady with the Hispanic accent told us that it would be cheaper to just keep it for 2 more months and asked if we do that and we said ok. I guess it was a misunderstanding or I don't know what is happened. There is no sense to say no to two months of service for $92 if canceling it cost $100. Please refund the $8 and send the return-box/stamp/instructions and I'll make sure that everything is getting returned. - Thank you. PS: I really prefer to handle everything in Email, because it's way more simple, reading is easier than talking on the phone, no accents on either side (I have a heavy one), etc.

stevef · ‎11-19-2020

Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract? I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then. Also, no one even bothered sending a confirmation email or anything. I just accidentally noticed the $100 charge.

stevef · ‎11-19-2020

Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract? I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then.

stevef · ‎11-17-2020

I see it now. It doesn't look fair at all. :-(

stevef · ‎11-17-2020

Not even $30. If the active service started in December, it should be 1 more month left. So it should be $15, regardless of the first charge that was in January. The active service started in December.

stevef · ‎11-17-2020

We got HughesNet installed in 2018 December. Even if it's 2 months, we should get charged 30 dollars, at max, as the early termination part of the contract says: "Thereafter, the amount will decrease by $15 per month for each month of active Service." Yet they just told us that we have to pay $100 if cancel 2 months early. What is the +$70 comes from? Is that just a random number they slap at clients who leave? It should be 30, as 15+15 = 30 and not 100. Or am I the wrong in here? I don't see anything +$70 fee in the contract. Is there any explanation for that +$70 canceling charge? What would be fair is charging us 15+15 for having an unused emergency backup Internet and keeping us in the contract. We don't use HughesNet anymore, it could be just here for 2 months until I send it back, when the contract is over. I hope they'll send us a really detailed instruction with pictures on what do they need back, how to get that radio thing de-installed from the dish, etc. Is everyone else gets a +$70 charge for no reason when they leave Hughes or it would be only us? I kept defending Hughes for the past 2 years since I signed up, and I was planning to write the most positive review for Hughes all over GoogleReviews and other pages like that because in fact, I did like HughesNet for multiple reasons, but that +$70 really feels like a ripoff...

stevef · ‎09-29-2020

Look at this one. I thought I can watch the live debate, It's a historical event. Watching it 360p, 300 Kb/s would be enough for that, even 200 Kb/s. Well, I got 7.8 Kb/s. It's literally dial-up speed from 1995.. :-(

stevef · ‎09-08-2020

Same here for a month now. Before that, I did watch Youtube, 480p worked just ok with a little buffering. Now even 320p is not watchable, I have to buffer 5 minutes to watch 2 minutes. But sometimes even 144p gets totally stuck. (Right now it's buffering with like 25 kbyte/s. Also, when it's really bad, emails can't be opened, notifications can't be checked, bank's website can't be opened.) For some reason, the thread I opened for it got locked by someone, even though it's an ongoing situation for 4 weeks now. :( Obviously, the system could be good, if it was no problem giving everyone enough speed to watch Youtube videos in 480p. So it's not about satellite technology. :(

stevef · ‎08-18-2020

Is the Covid things still on? When Hughes said they make the speed better, the Internet speed really got better, for a long period. About 10 days ago, the Net speed got a nosedive again. Can't open gmail, having issues opening FB notifications, Youtube notifications, my bank's website. The Youtube did work on 480p, but now even 144p is preloading often, even if it starts. :-/

stevef · ‎05-31-2020

K as kilobyte. kbps is kilobit. It was horrible for days. 20 kilobytes / s, it was never this bad ever before in the past 18 months. Then the new month came, we did reach the data cap, but the speed didn't fell to 20 kilobytes/s, we have a fair speed now, like before. So everything is ok now. The download is almost 300 kb/s . It's not bad. With some preloading, I was able to watch 480p a Youtube video. The question is if the system can handle this speed during Covid, why is it impossible to run the system like this all the time? They should just make it 500 kb/ s, remove the data cap, and I would happily stay with them until the new satellite. They would double the speed, run it 1 MB/s download speed and that would be ok. Well, it's up to HughesNet, they can make the decision. I would suggest them to do this basic change and they can stay in business. Make it constant 5 mbps (500 kb/s) and Remove the data cap. It would be enough for 480p Youtube videos, and even with the 750 ping, many people would probably stay even if Starling starts. 750 ping makes this Net useless for most online gaming, but it's the most important for kids, middle aged and old people using the Net for watching Youtube videos, watching online TV, listening podcasts, Watching videos on Facebook, Twitter, etc. 480p is enough for that and high ping is not that annoying when it comes to videos.

stevef · ‎05-18-2020

Hello, We signed up to Hughes about 18 months ago, so far. Until now we always had the first 10 GB gone in 3 days, and the other 50 in 3 weeks. It's ok since after that data cap it's about 180k / s speed, which is really slow, but still ok to check things. Well, in the past several days the speed nosedived. 180k? No. It's more like 30k and less. I can't open Gmail, even if it opens when I'm trying to delete spam, it says "Something went wrong". Facebook is also useless. Won't open pages, takes 10 mins to open 1 page, but I usually have to try over and over, because it crashes and stops loading. Same about videos. 360p is not an option, 144p either. I'm an online salesman, opening Amazon, eBay, Etsy is horrible, often crashes the whole thing, meaning by that it just stops loading the pages. Same about PayPal, my Bank's website, etc. I keep having to try loading the pages many times when it's finally open. Working like this is absolutely painful and stressful. I had to download a video file, 350 MB. The average download speed was about 30kbyte/s. No virus or anything like that. The FAP condition is on, but that just means the data cap is reached and the net should run in a degraded speed of 1-3 megabit speed (100-300 kbyte/s). But we are really far from that. What is the problem? Is it happening because more people are staying at home and using the Internet at the same time? I think that shouldn't be an issue, as the situation was the same weeks and like 2 months ago too. But the speed fell only in the past several days. Don't get me wrong, I like Hughes, also the new month is starting 5 hours from now, I'm just wondering what's happened and if it's going to happen again when we run out of data cap. The after-cap 150k/s (up to 300k, but we usually have 150k) is fast enough for doing basic surfing, but 30k/s, 20k/s, and even slower is pretty much dial-up speed and even emails, FB, and web stores won't work with that. The 3rd party website speed test says 25k/s, but the Hughes speed test is close to that result: DOWNLOAD SPEED: 0.33 Mbps UPLOAD SPEED: 0.11 Mbps So the speed should be about 8 times faster than it is, even in FAP condition. Maybe it's a Hughes issue? There is a problem with the system? Everything was ok for 18 months, yet now we have extremely slow speeds for several days now.

stevef · ‎01-20-2020

We had this sometimes after heavy snowfalls, but there is an easy solution. If the weather is quiet and just cold after snowing, but your Internet is still down, the issue is maybe with your dish. If it's covered with snow, it's not going to work. It was the case all day for us, so I just used a latter, got to the roof, used my gloves and some hot water to remove the snow, and the Internet started to work immediately. So, you can fix it, it's really easy. Just make sure that you don't use too much force on the dish, as it has to aim at the satellite, so do not move it. But some light snow removal is ok, as the dish is not moving by heavy storms, so it'll be fine if you just touch it a little bit to gently wipe off the snow (or use hot water on it). (Another pro-tip: - Don't fall from your roof/ladder.)

stevef · ‎12-14-2019

I'll reach the 1st year now. HugesNet as a company is excellent, they give discounts, their (after Cap reach) net speed is slightly better than our former Internet Provider's. Hughes has great customer service too. The Satellite Internet system has It's limits, but as a company I like them a lot. I can't complain and I wouldn't complain, because I think they are doing a great job. I'm planning to stay with them as long as possible. :-) I wish Hughes would start 5G system in our rural area.

stevef · ‎04-10-2019

I have a feeling that things are going to change soon. With 4 other large corporations planning to shoot up 20,000 new satellites, offering high speed Internet, no data cap, for a possibly lower monthly fees, the 3 large corporations that providing satellite Internet today, have to catch up to the new ones' promises. If not, the new ones are going to win the race and take all the subscribers/clients of the old Internet Providers. I would say 1, maybe 2 years and the Satellite Internet is going to change to the better. (That's what the news promises since the other corporations started their projects.) 1 shot up 2 and another one shot up 6 test satellites already. Hughes should start shooting up new ones and doing radical changes and upgrades in a very short time. Or at least that's what I would do if I would be in charge. :-)

stevef · ‎04-10-2019

Yours looks better than mine. Here is my results: Download :: 628 kbps 79 kB/s Upload :: 2.1 Mbps 258 kB/s Unfortunately, this is looks alright after reaching the data cap.

stevef · ‎04-10-2019

Well, you have to turn off buy buying more 1GB-s. You have 10 for daytime, 50 for night time and you pay around $60 a month for it. Yes, it gets slow when the limit is reached, but at this point, the technology and the companies working like this. There is not much people can do, if the only option is satellite provider.

stevef · ‎01-26-2019

I apologize if I sound upset, I just hope we are not going to lose money over this, as we are a married couple living in poverty and the whole point was saving a couple dollars a month by switching the Internet Provider to Hughes. :-(

stevef · ‎01-26-2019

I tried it, with and without it, Youtube automatically streams between 320p and 144p, but never 480p and especially not in HD. It's exactly the same as Gen 4, except a lady told me in another thread that we need to pay about $200 more in the 2nd 12 months. I really hope that at least that can be solved. :-(

stevef · ‎01-26-2019

Hi Amanda, It sounds like then the first 12 month would be just about the same as we paid for Dish Network. But the 2nd 12 month is going to be so expensive that we are going to lose $180+ tax ... As it's going to be the same speed and same data cap, I'm not sure why Dish told me that we should upgrade to Gen 5, because it's going to be cheaper. I hope there there is a solution here, the only reason we upgraded, because we were told that it's going to be slightly cheaper. So far, it sounds like we made a really bad deal. I hope something can be done about the 2nd 12 months. I find it unfair, that no one showed us a contract and nothing about the exact cost of the switch from Dish Gen4 to Hughes Gen5. At Dish, they told us more about what we get and for how much exactly.

stevef · ‎01-24-2019

Thank you, the settings showed up on the page today. It's kinda confusing though. It says: "This setting will automatically stream videos in DVD quality which uses less of your Data. When enabled, you can stream up to 3 times more video." I watch videos in 144p and 360p. So how is watching videos in 480p uses less data than watching videos in 144p or 360p? I have a feeling that it's not what I was hoping for, and the Data Saver Info FAQ is not telling what it is really. Is it just not letting a video player play anything in HD? If it is, then it's useless for me, as I never played anything in HD anyways, since I moved out a house with Cable Internet. Or this Data Saver setting gives more speed post-data cap reaching? I was hoping for something like that.

stevef · ‎01-22-2019

Hello Amanda, Thank you. I'm just really worrying about the monthly bill. I did check the one with Dish, it was not even $72, I paid $70.50 a month. So if the monthly bill with Hughes would be higher, it would mean I made a really bad deal. (The Video Data Saver / Settings is also missing, hopefully someone can fix that issue at Hughes.)

stevef · ‎01-22-2019

So far, I never seen that video data saving thing. 4 days passed, but the Settings didn't show up, so far. :-(

stevef · ‎01-21-2019

" Regarding the contract: though I'm not positive of this, as I read it online beforehand and just signed the phone when the installer handed it to me, they do have it available for you to read before you sign the phone, but you have to ask to see it, which you have the right to do before you sign." That's the problem. There was a sign, for "starting the install" and there was another one for "finishing it right". So we signed something that we never seen? No one told us that we are signing contract on phone. And as no one told us, then we cannot ask to read it. We were just surprised that no contract was anywhere provided to us. I don't know if this practice is legal, but it shouldn't be. The person on the phone should provide a link to the contract, to the agreement, to the ToS. Then we would have about 20 hours to read it, as the person who installed showed up in 20 hours. I kinda think that it's not an accident. Either way, if there is the -$15 and we get that each month, then it's going to be alright. Even though I think not letting people know about the contract and not letting them to read is pretty much illegal or at least morally 100% wrong. (One thing to mention, he did an excellent job, he spent like 2 hours outside, almost in 0 Farenheit, his pants were literally frozen. As the service is so expensive, I hope these employees are getting paid well by the company.)

stevef · ‎01-21-2019

Thinking of the bill, maybe the " Property Tax" is the "sales tax", they just named it wrong on the bill? I mean I don't see anything "sales tax" charge, so that would make sense.

stevef · ‎01-21-2019

" You can see the legal info, including the Terms of Service and User Agreement, here . Additionally, agreeing to the service and utilizing the service constitutes agreeing to the contract." That's one of the issue. They never said anything about these. They didn't say anything about legal info, ToS, User Agreement, contract, etc. We didn't even set automatic payment. Someone at Hughes did. They did put our card info in the system and started to auto-charge it, without our approval or even telling anything about it. Getting the bill, then paying the bill. That's how it works in business. Sometimes I do business with Chinese companies, but even they send me a bill before asking me to pay. It's shocking that a company can just charge peoples' credit cards randomly for everything, without telling about it. As a victim of a credit card fraud, I really don't appreciate getting unauthorized - unexplained weird transactions on my Credit Card.

stevef · ‎01-21-2019

Thank you for the reply. If there is a -$15 credit, then I'll be ok, that's just slightly less expensive than the Dish Network bill we paid every month. I guess that would be a couple dollars, if If see all these new taxes... Still it would be ok by me. I don't need paper bills, the invoice is online and I found it. However that's not right if they charge me witout my approval. Dish had the bill, and they gave us 10 days to pay. They never charged our card without our permission. I know the 6% sales tax, rent tax, etc. But I never heard of property tax collected by an LLC. Dish never said anything about such a thing, and we were with them for over 2.5 years. They have something special connection to Hughes, I think Hughes gives them the Internet, and they just install it and sending bills every month, but the Net itself they run is by Hughes. Anyway, thank you for telling me that it's -5 and -10 is for every month and I hope you are right. 15 dollars is a lot money for us. We are going to call the number tomorrow. Honestly, I'm not sure what is going on. We barely got any information, only on phone, a guy really fastly said a couple info, but not mentioning important things. No contract, no terms of service, no user agreement, no exact fees or taxes, nothing. No signature either. All really qestionable practice. :-/

stevef · ‎01-20-2019

Promo Service Credit 1 -$10.00 Is this a Credit we are going to get every month? That way we could just be at the same as with Dish Network before this "upgrade". I asked my wife. She told me the same, she didn't sign any useragreement or contract. The sales-person didn't even mention anything about a contract. So, we gave no signature, nor read anything. I still can't find turning off the auto-payment. I will pay with Credit Card each month, but I don't want any company automatically charging me on random days, not telling me what for, and MAYBE putting it on a bill, that is a mess and shows no details. With dish I got a bill/invoice, then I had to pay in 10 days. It was simple and I never had any issue with them. Over 2.5 years with them, zero issue. 2 days with Hughes, I'm freaking out over the mess I face with. I need answers, asap.

stevef · ‎01-20-2019

Also, I thought we have to real and sign some documents. No one offered us to sign anything. We signed with finger on a phone something, the guy who installed the system. He said we have to sign that, it's about we being satisfied by his install-work. But no contract to read and sign? Terms of service? User agreement? We read of signed nothing of those. No one sent us any paperwork, not even a PDF file or a link. :-/

stevef · ‎01-20-2019

Lease Taxes MI Tax $0.89 If the equipment lease I paid was not 14.99, but 9.99, because of the -5, then why I got charged 0.89 for tax? 9.99 x 0.06 sales tax = $0.59 Any information about this? I see nothing about the company charging property taxes. Additional Property Taxes MI Tax $0.05

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Date Last Visited	‎12-12-2020 09:42 PM

About stevef

Re: Cancellation overcharge?

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Re: Cancellation overcharge?

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