Hello, We signed up to Hughes about 18 months ago, so far. Until now we always had the first 10 GB gone in 3 days, and the other 50 in 3 weeks. It's ok since after that data cap it's about 180k / s speed, which is really slow, but still ok to check things. Well, in the past several days the speed nosedived. 180k? No. It's more like 30k and less. I can't open Gmail, even if it opens when I'm trying to delete spam, it says "Something went wrong". Facebook is also useless. Won't open pages, takes 10 mins to open 1 page, but I usually have to try over and over, because it crashes and stops loading. Same about videos. 360p is not an option, 144p either. I'm an online salesman, opening Amazon, eBay, Etsy is horrible, often crashes the whole thing, meaning by that it just stops loading the pages. Same about PayPal, my Bank's website, etc. I keep having to try loading the pages many times when it's finally open. Working like this is absolutely painful and stressful. I had to download a video file, 350 MB. The average download speed was about 30kbyte/s. No virus or anything like that. The FAP condition is on, but that just means the data cap is reached and the net should run in a degraded speed of 1-3 megabit speed (100-300 kbyte/s). But we are really far from that. What is the problem? Is it happening because more people are staying at home and using the Internet at the same time? I think that shouldn't be an issue, as the situation was the same weeks and like 2 months ago too. But the speed fell only in the past several days. Don't get me wrong, I like Hughes, also the new month is starting 5 hours from now, I'm just wondering what's happened and if it's going to happen again when we run out of data cap. The after-cap 150k/s (up to 300k, but we usually have 150k) is fast enough for doing basic surfing, but 30k/s, 20k/s, and even slower is pretty much dial-up speed and even emails, FB, and web stores won't work with that. The 3rd party website speed test says 25k/s, but the Hughes speed test is close to that result: DOWNLOAD SPEED: 0.33 Mbps UPLOAD SPEED: 0.11 Mbps So the speed should be about 8 times faster than it is, even in FAP condition. Maybe it's a Hughes issue? There is a problem with the system? Everything was ok for 18 months, yet now we have extremely slow speeds for several days now.
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