stevef
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Re: Cancellation overcharge?
Yes, I'd accept the $8, thank you. The lady with the Hispanic accent told us that it would be cheaper to just keep it for 2 more months and asked if we do that and we said ok. I guess it was a misunderstanding or I don't know what is happened. There is no sense to say no to two months of service for $92 if canceling it cost $100. Please refund the $8 and send the return-box/stamp/instructions and I'll make sure that everything is getting returned. - Thank you. PS: I really prefer to handle everything in Email, because it's way more simple, reading is easier than talking on the phone, no accents on either side (I have a heavy one), etc.6.9KViews0likes0CommentsRe: Cancellation overcharge?
Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract? I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then. Also, no one even bothered sending a confirmation email or anything. I just accidentally noticed the $100 charge.7KViews0likes6CommentsRe: Cancellation overcharge?
Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract? I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then.8KViews0likes0CommentsCancellation overcharge?
We got HughesNet installed in 2018 December. Even if it's 2 months, we should get charged 30 dollars, at max, as the early termination part of the contract says: "Thereafter, the amount will decrease by $15 per month for each month of active Service." Yet they just told us that we have to pay $100 if cancel 2 months early. What is the +$70 comes from? Is that just a random number they slap at clients who leave? It should be 30, as 15+15 = 30 and not 100. Or am I the wrong in here? I don't see anything +$70 fee in the contract. Is there any explanation for that +$70 canceling charge? What would be fair is charging us 15+15 for having an unused emergency backup Internet and keeping us in the contract. We don't use HughesNet anymore, it could be just here for 2 months until I send it back, when the contract is over. I hope they'll send us a really detailed instruction with pictures on what do they need back, how to get that radio thing de-installed from the dish, etc. Is everyone else gets a +$70 charge for no reason when they leave Hughes or it would be only us? I kept defending Hughes for the past 2 years since I signed up, and I was planning to write the most positive review for Hughes all over GoogleReviews and other pages like that because in fact, I did like HughesNet for multiple reasons, but that +$70 really feels like a ripoff...Solved8.2KViews0likes16CommentsRe: How long have you had HughesNet?
I'll reach the 1st year now. HugesNet as a company is excellent, they give discounts, their (after Cap reach) net speed is slightly better than our former Internet Provider's. Hughes has great customer service too. The Satellite Internet system has It's limits, but as a company I like them a lot. I can't complain and I wouldn't complain, because I think they are doing a great job. I'm planning to stay with them as long as possible. :-) I wish Hughes would start 5G system in our rural area.7.8KViews1like3CommentsRe: Why Can't Hughes Offer a Real Unlimited Plan at Lower Speeds?
I have a feeling that things are going to change soon. With 4 other large corporations planning to shoot up 20,000 new satellites, offering high speed Internet, no data cap, for a possibly lower monthly fees, the 3 large corporations that providing satellite Internet today, have to catch up to the new ones' promises. If not, the new ones are going to win the race and take all the subscribers/clients of the old Internet Providers. I would say 1, maybe 2 years and the Satellite Internet is going to change to the better. (That's what the news promises since the other corporations started their projects.) 1 shot up 2 and another one shot up 6 test satellites already. Hughes should start shooting up new ones and doing radical changes and upgrades in a very short time. Or at least that's what I would do if I would be in charge. :-)11KViews1like1Comment
