@ProstarDad I recommend you try sending an email to tech support. I suspect maybe it has a better chance of ending up on someone's desk that has a bit more knowledge than the script-following techs on the phone. At any rate, I complained a couple of times via email, and two things of note happened as a result: 1) they acknowledged there was a problem and that their engineers were working on it (maybe - maybe not); and 2) I received $30 credit on my bill for 6 months - not the solution I was looking for, but better than nothing.
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