About Trapped

I expect a professional volunteer like you to ask questions that would help a newcomer who is struggling to get back on track. Or maybe your untrained, foreign customer service reps could do it. Instead, what we get is a royal runaround. You all should be ashamed of yourselves.      ... View more

WRONG! I called customer service because of the rapidly disappearing data and the automated system told me that a service call was imminent. Then a rep had to do some digging to tell me what was going on. So, now you can apologize for making a snap judgement. As to when the issue will be resolved, only God knows. Meanwhile, this morning I got a call from a woman named Amber who told me she would connect me to customer service (at a higher level?) and LOL, of course what I heard was a recording telling me to call the toll free number. What a joke. ... View more

P.S. Due to high winds my dish needs realignment and I've read that can cause problems such as data loss. I wonder how long it will take for someone to get out here. Will my lost data be restored to me because your equipment is not stable? The data loss isn't due to my browsing habits. I forgive you for assuming it was my fault.  ... View more

On the bright side, Hughes is an excellent example of how NOT to treat people. My contract cannot be done soon enough.   Remember, when a customer is happy she will tell her family and friends. When she is unhappy, she will tell everyone she knows.   I called Amazon and made the suggestion that they become an internet provider. Your other unhappy customers should do the same. Loss of revenue will get someone's attention.    Having a plan makes the current suffering less painful.  ... View more

I don't recall getting a welcome email, I remember a lot of information being given to me verbally and then a handful of papers, that was all.   Why does Hughes have so many repetitive complaints going back over a decade? Over and over, the customers cite the same issues. Why isn't the company listening and making changes? Even Consumer Reports gave you a negative rating when they did a report on internet providers.    When Amazon begins to offer internet service, I'll gladly sign up.  ... View more

Hello all, this is my first message. I recently had to move outside of town because the place I was living in was not safe. I was a very happy Spectrum customer for years. I miss them a great deal. Service was flawless in every way. They are the complete opposite of Hughes. I never ever had a problem. If you can get service with them, do it. You won't be sorry.   Now I live in an RV park in a small travel trailer. I am a disabled senior citizen and Social Security is my only income. Many internet providers avoid customers who live in trailers, they want to service stick built homes only. Hughes was my only option. I have been lied to and hung up on more than once. Now I realize I am truly trapped.   Three days ago I paid my $74.15 and already the chart says I have used 67% of my data. I wanted to be able to do my family tree, check emails, do some shopping, listen to the radio online and read the news as I don't have a television. I also don't have a car, so I connect with the outside world via the internet. By reading this thread I've learned that last month's data was constantly being refilled. Who knew? And here I thought it was because I was being careful. When I signed up I was told that the plan I was considering would easily handle what I wanted to do because data would be compressed. Really? No.   This company is corrupt. I can't even file a complaint with the Better Business Bureau, access has been blocked. It's interesting that when I called to get the corporate address to file the complaint, the Hughes rep wouldn't give it to me. I found it anyway, but it does no good.   To take advantage of people like this is wrong.   Vengeance is mine, sayeth the Lord. We can look forward to that. It will be spectacular. ... View more