Dani0831,
Thank you for reaching out and voicing your concerns! After reviewing the call you placed on 9/21/19, I found that the Customer Care Agent did not make you aware that moving the service would renew your commitment.
To cancel services, please give us a call at 866-347-3292 on Monday and reference case number 119602454 to have your early termination fee waived.
-Jay
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