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04-24-2019
02:56 PM
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04-12-2019
04:32 PM
Thanks for sending the new modem. It arrived today and I will get it powered up. I will report back in a week to give it time for issues to creep up. There was no discussion of associated costs. Has this been sent free of charge?
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04-11-2019
02:51 PM
Thansk maratsade - I'll try those tests noted in the link. And I will check where the gateway is when I return home. In the meantime, how do I escalate?
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04-11-2019
01:47 PM
Hello, I just found this support site after being a customer for nearly three years. We continually have slow download/upload speeds but when testing on the Hughesnet site, it shows very high download speeds. However, when actually using the internet, speeds are very slow. This is across our desktop, laptops, and phones and we figured the slow speeds were typical to satellite internet. Facebook or instagram vidoes sometimes dont buffer to watch more than 3 seconds and sometimes they play through no problem, regardless of weather. Recently, we have been experiencing 12.1.9 errors in good weather. Heavy snow yesterday worked its typical magic and signal was intermittant. However, today it is sunny and the error is still occurring. Please help hughesnet people!
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