About samison4248

@samison4248 wrote: When I check my usage I find it now to say 97% and 100%  and I know I have watched TV between 2 a.m. and 8 a.m. and so this usage meter is not correct.    This is because your data allotment in continually replenished during your first 20 days of service.  This is colloquially known as the "Relaxed Bandwidth Period".  It's given as a courtesy, to allow new customers to update/upgrade their devices to current without it affecting their regular monthly data allotment, as these activities can use a lot of data.  These 20 days of relaxed bandwidth are explained in the Welcome email sent by HughesNet.      @samison4248 wrote: The buffering is terrible it starts at 8 p.m. until about 6 a.m.  I would never recommend this service to anyone.  It is horrible.  I am not using or watching HD.  I am using SD   Are you making sure to shut off, or pause, the Video Data Saver when you stream?  You may need to.  You can do so in the Video Settings section of the HughesNet Usage Meter or in the Settings section of the HughesNet myAccount site (you have to sign in).      @samison4248 wrote: Then the Bonus Zone hasn't had anything used and I told him I watched TV between the hours of 2 a.m. and 8 a.m.  So they even lie to us.    It's likely that no data was deducted from the Bonus Zone because you were still in the Relaxed Bandwidth Period while you streamed during the overnight hours.     @samison4248 wrote: I call them within the first three days of having this service and I should of been able to cancel then.      I am think that the amount I would have to pay to get out of the contract is probably cheap than to have all this flustration.  I have been trying to get an e-mail address for them but can't get them.  This is horrible. The contract is active the second the service goes live.  There is no trial or test period in which to cancel the service without an Early Termination Fee.     The Early Termination Fee is $400 for the first 90 days after service activation, then $15 less per month thereafter.  (Edit:  I missed that maratsade had already explained the ETF amounts above).    ... View more