Alright from now on I'll be sure to call if my payments don't go through. Not trying to sound hateful or griping,but the bill payment feature is kinda slow or doesn't work right sometimes.
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So my bill that was due on the 3rd.of this month per the invoice was $72.07. When I started to pay what was due,the payment would not go through because the total due was $77.07 on the hughesnet website. Well I called customer support to let them know that I was trying to pay my bill and that the payment was not going through. And then I was told that I owed the $77.07 and after a few seconds the lady I was speaking with informed me that th $72.07 had gone through and I owed a balance of $5.00. She then asked if I wanted to pay the $5.00 balance over the phone. I agreed to pay the $5.00 balance and nothing more,so that I wouldn't owe any past due charges. Well the next day or so,I noticed on my credit card account that I had been charged $72.07 twice. I called customer service to ask why have I been charged $72.07 twice and I was told that it was a past due charge. Well I tried to explain to the guy that I had paid the $72.07 online and also paid the remaining $5.00 balance over the phone. Which by all rights with what I had already paid should've had me caught up. Well he tells me that he can't refund the addtional $72.07 because it was an past due ammount that I owed. He then tells me that he will discount me $20.00 for the next two months. So with that,how can hughesnet take money that's not owed without consent or authorized by me? The only thing that comes to mind is when I agreed to pay the $5.00 balance over the phone,is when hughesnet got me for the addtional $72.07. How can I get the additional $72.07 refunded? Any help would be appreciated,because I can't get it through to customer support that I want a refund.
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