About Countryman

So my bill that was due on the 3rd.of this month per the invoice was $72.07. When I started to pay what was due,the payment would not go through because the total due was $77.07 on the hughesnet website. Well I called customer support to let them know that I was trying to pay my bill and that the payment was not going through. And then I was told that I owed the $77.07 and after a few seconds the lady I was speaking with informed me that th $72.07 had gone through and I owed a balance of $5.00. She then asked if I wanted to pay the $5.00 balance over the phone. I agreed to pay the $5.00 balance and nothing more,so that I wouldn't owe any past due charges. Well the next day or so,I noticed on my credit card account that I had been charged $72.07 twice. I called customer service to ask why have I been charged $72.07 twice and I was told that it was a past due charge. Well I tried to explain to the guy that I had paid the $72.07 online and also paid the remaining $5.00 balance over the phone. Which by all rights with what I had already paid should've had me caught up. Well he tells me that he can't refund the addtional $72.07 because it was an past due ammount that I owed. He then tells me that he will discount me $20.00 for the next two months. So with that,how can hughesnet take money that's not owed without consent or authorized by me? The only thing that comes to mind is when I agreed to pay the $5.00 balance over the phone,is when hughesnet got me for the addtional $72.07. How can I get the additional $72.07 refunded? Any help would be appreciated,because I can't get it through to customer support that I want a refund. ... View more